Frank Vital
Countryside
Summary
Ambitious graduate from the University of Illinois of Chicago seeking to leverage education and experience in Criminal Justice and Psychology to launch a career in law enforcement with an organization that rewards hard work, talent, and dedication. Proven and established understanding of complex social constructs revolving around policing and practices. Accomplished ability to work in a collaborative environment to manage and devise effective strategies to reduce crime in several constraints and capacities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Service Officer
Tinley Park Police Department
09.2023 - Current
- Assisted in enforcing local ordinances such as noise complaints or animal control issues, liaising with appropriate authorities when necessary.
- Supported law enforcement officers in emergency situations, providing timely and accurate information for decision making.
- Contributed to the reduction of traffic accidents through diligent parking enforcement and monitoring of roadways.
- Facilitated a safer environment for school children by assisting in crossing guard duties during peak hours.
- Enhanced community safety by conducting regular foot and vehicle patrols.
- Ensured accurate documentation and reporting by maintaining detailed records of all incidents encountered during shifts.
- Managed administrative tasks effectively, ensuring proper record-keeping, data entry, filing, and report writing were completed accurately and promptly.
- Streamlined communication within the department by utilizing computer-aided dispatch systems to relay information efficiently between units.
- Experience utilizing departmental systems such as MCT, DACRA, CAD, and report writing systems.
- Provided exceptional customer service to citizens in need, addressing their concerns with empathy and professionalism.
- Promoted positive community relations by attending various events as a representative of the police department.
- Demonstrated commitment to professional growth by participating in ongoing training and development programs, maintaining up-to-date knowledge of best practices within the field.
Business Office Associate
CarMax
11.2021 - Current
- Handled high call volumes through store phones while efficiently carrying out a multitude of tasks
- Became an integral part in a departmental project which had call volume retention exponentially grow from 45 percent to 98 percent
- Reflect core CarMax values by providing exceptional customer service and mediating rules and regulations that must be abided by per the Illinois Secretary of State
- Diligently met all the transitional training requirements needed to handle vehicle-oriented issues and situations
- Frequently encountered an abundance of discrepancies related to numerous Secretary of State statutes across the country and followed proper policy and procedure to ensure proper asset protection in good standing with CarMax and the Secretary of State
- Reconciled numerous amounts of varying transactions pertaining to retail or auction related vehicle services.
- Personal customer satisfaction surveys at an outstanding 88 percent demonstrating amazing customer service skills
- Ability to maintain above a 90 percent accuracy rating in all tendered transactions
Sales Consultant
CarMax
05.2021 - 11.2021
- Performed self-motivated work, to ensure customer-catered service that aids in guiding customers to choosing an appropriate vehicle purchase
- Handled large sums of cash and cashless transactions, while maintaining a high-level of integrity that is up to CarMax standards
- Successfully completed all relevant records and documentation to ensure smooth transactions for the customer
- Consistently met team and individual orientated sales goals within a competitive and high energy work environment
- Properly and effectively communicated with all departments within the respective company to ensure high-quality customer experience which reflect the company's core values
- Successfully met milestone goals and expectations within the CarMax sales training program which requires a collective 64 vehicles to be sold by an individual.
Swing Manager
McDonald's
06.2016 - 05.2021
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
- Enforced staff performance and service standards to deliver consistent and positive customer experiences
- Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions
- Supervised team of 7-15 employees in restaurant establishment, maintaining positive and productive atmosphere to enhance employee experience
- Handled over $1000 worth of cash and card transactions daily with accuracy and efficiency.
Education
Bachelor of Liberal Arts & Science in Criminal Law & Justice - Criminal Law and Justice
University of Illinois at Chicago
04.2024
High School Diploma -
Lyons Township High School
La Grange05.2018
Skills
- Staff leadership
- Effective time management
- Critical thinking
- Trilingual
- Community Engagement
- Traffic Control
Naperville Police Department Internship
01/2022- 04/2022
- Assisted in maintaining and organizing a multitude of departmental equipment ranging from upkeep of department ammo storage, firing range, various clerical duties, and participating in regular recordings of inventory counts.
- Participated in over 120 credit hours of work in conjunction with the department to achieve familiarization with all aspects of municipal police department operations
- Regularly participated in training with Naperville's various departmental units regarding firearms, defensive tactics, physical fitness, and in-service training
- Frequently participated in special programs and a series of ride-alongs as observers with officers in the field.
- Role played on numerous occasions as both suspects and victim-type roles to better assist with real world police training scenarios in conjunction with the Naperville SWAT team as well as during in service training days.
Accomplishments
- Consistently maintained over a 3.0 GPA at University.
- Successfully completed all prerequisite requirements to obtain Associates Degree in Liberal Arts & Sciences.
- Academic performance has been recognized by the Dean's list.
- Proud recipient of A. Franklin Pilchard Foundation Scholarship requiring a consistent academic output of a C average or better.
- Recipient of the McDonald's Archways to Opportunity Scholarship.
- Consistently maintained over a 3.2 GPA in High School.
Languages
Spanish
Native or Bilingual
French
Limited Working
Certification
- LEADS Certification
- Taser trained
- CPR certified
Timeline
Community Service Officer
Tinley Park Police Department
09.2023 - Current
Business Office Associate
CarMax
11.2021 - Current
Sales Consultant
CarMax
05.2021 - 11.2021
Swing Manager
McDonald's
06.2016 - 05.2021
Bachelor of Liberal Arts & Science in Criminal Law & Justice - Criminal Law and Justice
University of Illinois at Chicago
High School Diploma -
Lyons Township High School
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