Fredrick Kraft
Chicago
Summary
I have worked within the automotive business for almost 20 years. I worked with several manufacturers and use to work on cars. I am very interested because I personally like the Ferrari brand, and would love to find a dealership to call my permanent home. I strive to make a positive impact in the work place. I ideally would like move into management and share my experiences with others to make the best team possible.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Service Advisor
Golf Mill Chevrolet
Niles, IL
08.2024 - 10.2024
- Greet customers in the drive lane and obtain information needed to help customers.
- Be the liaison between the customer and technician after obtaining customer's concerns.
- Keep customer's informed and have estimates prepared. Answering questions honestly, along with ensuring customers understand what is recommended.
- Answering service calls and making appointments to create new business.
- Be there for existing customers to ensure they are working with knowledgeable advisors to keep their vehicle up to date on maintenance.
- Closing invoices and making sure the estimates are correct and the customer is constantly informed of progress.
- Ensure internal work is performed within new or used car sales correctly to create new business.
- Knowledge of CDK and All Data programs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Service Manager
Haas Inc.
Chicago, IL
01.2017 - 07.2022
- Kept up to date with the new technology to ensure technician productivity.
- Monitored parts inventory.
- Answered, screened all phone calls, and made appointments accordingly.
- Diagnosed vehicles when needed to learn about new technology to compete with dealers.
- Kept in constant contact with customers to retain current customers along with obtaining new customer's when answering the phone and with walk ins.
- Oversaw daily operations, ensuring compliance with company standards and customer satisfaction.
- Streamlined service processes, resulting in improved efficiency and reduced response times for customer inquiries.
- Managed inventory levels of service supplies, optimizing resource allocation and minimizing waste.
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Service Advisor
North City Honda
Chicago, IL
01.2015 - 12.2017
- Greeted customers in service lane.
- Kept customers informed while vehicle was being diagnosed and preparing estimates for a customers.
- Worked with extended warranty companies.
- Checked for recalls and kept up-to-date with factory, extended warranties, and service bulletins.
- Kept customers up to date and informed of any additional maintenance or problems that required attention.
- Constantly worked at keeping personal and store CSI was above average.
- Knowledge of Reynolds & Reynolds Program
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
Service Advisor
Napleton’s Chrysler Jeep Dodge
Chicago, IL
01.2014 - 06.2014
- Performed all services advisor duties.
- Was laid off due to auto union strike.
Service Manager
Haas Inc.
Chicago, IL
01.2004 - 12.2013
- Monitored mechanics hours.
- Tap track of inventory.
- Greeted customers and obtained information necessary.
- Dispatched vehicles to technicians.
- Monitored gross profit through parts and labor.
- Ensured invoiced paperwork was within an estimate.
- Customers up-to-date throughout process and answered all questions required.
Education
High school diploma - High school or equivalent
St. Patrick’s High School
Chicago, IL05.2002
Skills
- Auto Estimating
- Automotive Diagnostics
- Mechanic Experience
- Auto Service Management
- Vehicle Maintenance
- Sales
- Automotive Repair
- Store Management Experience
- Pricing
- Customer service
- Computer skills
- Multitasking and organization
- Attention to detail
- Team player mentality
- Goal-oriented mindset
- Client rapport
- Customer retention
- CRM software
- Relationship building
- Calm and professional under pressure
- Conflict mediation
- Management
- Merchandising
Certification
- Driver's License
- July 2000 to July 2025
Timeline
Service Advisor
Golf Mill Chevrolet
08.2024 - 10.2024
Service Manager
Haas Inc.
01.2017 - 07.2022
Service Advisor
North City Honda
01.2015 - 12.2017
Service Advisor
Napleton’s Chrysler Jeep Dodge
01.2014 - 06.2014
Service Manager
Haas Inc.
01.2004 - 12.2013
High school diploma - High school or equivalent
St. Patrick’s High School
Additional Information
Worked with Reynolds & Reynolds and CDK. I have worked with many third party extended warranty companies. I have used All Data and Manufacturers labor guides to obtain the proper labor times needed to complete repairs. I was taught early in my career that honestly is the best way to handle situations, good or bad, to uphold the stores reputation.