Frederick DeLeon Gonzalez
Lakemoor IL
Summary
Dependable Operations Manager and talented leader with 14+ years of experience applying exceptional planning and problem-solving abilities toward enhancing day-to-day activities. Resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of safety, excellent communication skills, talent for spotting areas in need of improvement, implementing changes with strategic approach while results-driven and known for enhancing operational performance.
Overview
14
14
years of professional experience
Work History
Operations Manager
Pipes Delivery Corp
05.2011 - 10.2025
- Managed daily operations for 40+ P&D routes supporting high-volume FedEx Ground terminal activity.
- Oversaw a team of 55-70 employees, ensuring compliance with FedEx Ground safety, service, and scanning standards.
- Utilized ADP to process payroll, manage timecards, verify hours, track attendance, and ensure labor accuracy for all employees.
- Monitored daily KPIs, on-time performance, service scans, and station dispatch windows.
- Conducted driver onboarding, safety training, performance reviews, and corrective coaching.
- Enforced DOT and FMCSA standards, including pre/post-trip inspections, and vehicle safety protocols.
- Successfully led operations during peak season, handling volume increases of up to 7-9% with no service failures.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Analyzed performance metrics to identify areas for improvement and optimize workflows.
- Led team meetings to review performance metrics and set actionable objectives for staff.
Education
High School Diploma -
Grant Community High School
Fox Lake, ILSkills
- Strong Written & Verbal Communication
- Training & Performance Coaching
- Scheduling & Workforce Management
- Quality control & Continuous Improvement
- Positive Attitude
- Proactive Safety Awareness & Compliance
- Effective Time Management
Timeline
Operations Manager
Pipes Delivery Corp
05.2011 - 10.2025
High School Diploma -
Grant Community High School