Freddy Iriza
Data Entry Analyst / Technical Support
Elk Grove Village
Summary
Detail-oriented Data Entry Analyst with five years of experience in accurately inputting and maintaining data. Proficient in data management software and ensuring data integrity. Strong analytical and problem-solving skills.
Experienced with diagnosing and resolving technical problems promptly. Utilizes strong communication and problem-solving skills to provide effective support and enhance user satisfaction. Knowledge of various operating systems and software applications ensures comprehensive technical assistance.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Technical Support Officer
Freeelance
01.2018 - Current
- Improved customer satisfaction by resolving technical issues in a timely manner.
- Developed user-friendly documentation for technical processes, simplifying knowledge transfer and training.
- Created effective solutions for recurring issues, preventing future occurrences of similar problems.
- Provided comprehensive support for various software and hardware, enhancing overall user experience.
Data Entry Clerk
Midland
Chicago, Illinois
07.2023 - 10.2023
- Experience with data validation, data cleansing, and maintaining confidentiality of sensitive information
- Skilled in Microsofi Office Suite, Excel, and Google Sheets for organizing and analyzing data
Real Time Data Analyst
Movistar
01.2019 - 01.2022
- Company Overview: Telefonica
- Collaborated with cross-functional teams to interpret data and improve operational efficiency
- Make analytical reports on service efficiency over time periods for management and executive board, demonstrating potential process failures along with viable solutions
- Telefonica
Information Researcher
Freelancer
01.2016 - 01.2018
- Conducted in-depth research on information sources to support decision-making processes
Education
High School -
Nuestra Señora de Lourdes
01.1998 - 01.2007
Computer Science - Programing / Technical Support
Platzi
Colombia 05.2014 - 05.2015
Associate of Applied Science - Bussines Management
UNEG
Venezuela 05.2001 -
Skills
Data entry accuracy
Attention to detail
Typing speed
Proficient in Excel
undefinedTimeline
Data Entry Clerk
Midland
07.2023 - 10.2023
Real Time Data Analyst
Movistar
01.2019 - 01.2022
Technical Support Officer
Freeelance
01.2018 - Current
Information Researcher
Freelancer
01.2016 - 01.2018
Computer Science - Programing / Technical Support
Platzi
05.2014 - 05.2015
Associate of Applied Science - Bussines Management
UNEG
05.2001 -
High School -
Nuestra Señora de Lourdes
01.1998 - 01.2007
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