Federico Sanchez

• Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
• Provided exceptional customer service, to over 1,000 assigned customers addressing inquiries regarding mail and package deliveries.
• Picked up outgoing mail from letter boxes and in person from customers.
• Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Customized support strategies for high-priority clients to ensure their specific needs were met.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Coordinated with logistics department to expedite shipping for urgent customer orders.
• Analyzed customer service metrics to identify trends and develop strategies for improvement.
• Conducted training sessions for new hires, ensuring consistent level of service across team.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Improved resolution time with effective problem-solving for customer complaints.
• Actively participated in continuing education opportunities, staying up-to-date on industry trends and best practices for dispute resolution.
• Utilized advanced problem-solving skills to effectively mediate conflicts and find mutually acceptable solutions.
• Managed a high volume of dispute cases for successful resolution within designated timeframes.
• Established strong working relationships with clients, fostering trust and ensuring satisfaction throughout the dispute resolution process.
• Served as an expert resource for colleagues, providing guidance on complex cases and offering insights into best practices.

In charge of logging customer orders along with

• Keeping track of Steel being
• What station was processing steel
• Keeping stock with emphasis on avoiding waste.
• Enhanced data accuracy by implementing efficient data entry processes and quality control measures.
• Improved accuracy of financial reports with diligent data entry and verification tasks.
• Performed data entry for sales figures, metrics and other customer data.
• Maintained accurate records through diligent data entry and regular updates to company databases.