Fred Glover Jr.
Chicago
Summary
Results-driven representative with a strong track record in customer service and financial services. Demonstrated ability to resolve issues swiftly and maintain compliance, aimed at enhancing operational efficiency and client trust.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Insurance Auto Auctions
Oak Brook
01.2025 - 04.2025
- Delivered front-line customer support to buyers, sellers, and business partners.
- Processed vehicle titles, registration, and payments in compliance with state and company policies.
- Assisted with auction procedures, including bidding, check-in/check-out, and vehicle pickup.
- Resolved customer concerns with professionalism, escalating complex issues as needed.
- Maintained accurate records of transactions and customer interactions.
Licensed Insurance Producer
B.I.N. Holdings
Chicago
05.2016 - 11.2020
- Developed customized insurance solutions addressing diverse client needs.
- Conducted comprehensive policy reviews to ensure compliance and accuracy.
- Educated clients on coverage options and associated benefits.
- Collaborated with underwriters to evaluate risk and establish coverage terms.
- Managed client communications to strengthen relationships and enhance engagement.
- Facilitated claims processes by coordinating effectively with clients and providers.
Application Support Specialist
Enova Financial
Chicago
11.2012 - 09.2015
- Guided customers through loan applications in a call center environment.
- Handled inbound and outbound calls to facilitate agreement processes.
- Ranked consistently in top 5% for new applications signed.
- Contributed to creation of user manuals and support documentation.
- Documented user feedback and recommended enhancements for application functionality.
- Provided application support and maintenance, troubleshooting issues as they arose.
Administrative Assistant
St. James Ministries
Chicago
06.2006 - 09.2015
- Managed calendars and scheduled appointments for executive staff to optimize time management.
- Coordinated travel arrangements and itineraries for team members, ensuring seamless logistics.
- Facilitated interdepartmental communication to streamline workflow efficiency.
- Responded to phone calls and emails, providing timely information for effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality.
Customer Service Specialist
Comcast Cable Corp.
Tinley Park
04.2008 - 02.2011
- Resolved technical issues through effective troubleshooting and guidance.
- Assisted customers with billing inquiries and service-related concerns.
- Educated customers on product features and available services.
- Maintained accurate records of customer interactions within the system.
- Promoted and cross-sold company products to enhance customer engagement.
Assistant Manager
Rent-A-Center
Markham
06.2007 - 04.2008
- Developed operational strategies that improved team performance and efficiency.
- Coordinated staff schedules and managed daily assignments effectively.
- Led training sessions to enhance team skills and knowledge.
- Streamlined interdepartmental communication to foster collaboration.
- Facilitated team meetings to align on goals and resolve issues.
- Managed customer service inquiries and complaints promptly.
- Handled inventory, financial statements, and bank deposits accurately.
Personal Banker
Washington Mutual
Chicago
02.2004 - 07.2006
- Provided expert guidance on personal banking products and services.
- Managed customer inquiries and resolved issues promptly.
- Maintained compliance with banking regulations and policies.
- Assisted clients with account openings and closings.
- Educated clients on digital banking tools and services.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Education
Bachelor of Business Administration -
American InterContinental University Online
Schaumburg, ILSkills
- Customer service and support
- Conflict resolution
- Insurance sales and underwriting
- Banking operations
- Financial transactions
- Loan processing
- Administrative assistance
- Scheduling and coordination
- Microsoft Office
Timeline
Customer Service Representative
Insurance Auto Auctions
01.2025 - 04.2025
Licensed Insurance Producer
B.I.N. Holdings
05.2016 - 11.2020
Application Support Specialist
Enova Financial
11.2012 - 09.2015
Customer Service Specialist
Comcast Cable Corp.
04.2008 - 02.2011
Assistant Manager
Rent-A-Center
06.2007 - 04.2008
Administrative Assistant
St. James Ministries
06.2006 - 09.2015
Personal Banker
Washington Mutual
02.2004 - 07.2006
Bachelor of Business Administration -
American InterContinental University Online
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