Franklin Rodriguez
Chicago
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy. Bilingual in the Spanish language, I help bring an extra element of support and expertise when working with clients outside the United States markets.
Overview
4
4
years of professional experience
Work History
Digital Client Service Associate
J.P. Morgan Asset Management
Chicago
06.2024 - 06.2025
- Facilitated communication between clients and other advisors within the firm regarding investment decisions or strategy changes.
- Maintained accurate records of all client transactions and communications.
- Provided superior customer service by responding promptly to client inquiries and requests.
Healthcare Account Manager
CDW
Chicago
09.2022 - 01.2024
- Oversee 70+ hospitals and clinics in the Midwest to manage and provide IT solutions that would be most effective for their environment.
- Managed existing client relationships and provided customer service support.
Culture Coordinator
Noble Schools
Chicago
10.2021 - 04.2022
- Led initiatives aimed at promoting academic excellence among all students.
- Analyzed data to identify trends in student engagement and developed strategies for improvement within the classroom.
- Developed relationships with external organizations to create opportunities for students' professional growth.
Education
Master of Science - Marketing
Loyola University of Chicago
Chicago, IL01-2024
Bachelor of Arts - Business Administration
DePauw University
Greencastle, IN05-2021
Skills
- Client relationship management
- CRM software
- Data analysis
- Transaction processing
- Customer service
- Technical troubleshooting
- Fluent in Spanish
Languages
Spanish
Full Professional
Affiliations
- Loyola Men's Soccer Club
- CDW HOLA Business Resource Group
- DePauw Phi Delta Theta Fraternity Risk and Safety Chair
Accomplishments
- J.P. Morgan Outstanding Service Award Feb 2024
- CDW Top Sales in the Rural Independent and Community Hospitals Sector March 2023
- Published article on The Depauw Newspaper - Anthony Baratta: A Man with a mission and a bike (April 2018)
Timeline
Digital Client Service Associate
J.P. Morgan Asset Management
06.2024 - 06.2025
Healthcare Account Manager
CDW
09.2022 - 01.2024
Culture Coordinator
Noble Schools
10.2021 - 04.2022
Master of Science - Marketing
Loyola University of Chicago
Bachelor of Arts - Business Administration
DePauw University
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