Franklin Pouliot
Downers Grove,IL
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional teamwork skills, honed at Fuller House Bar. Proven ability to enhance guest satisfaction through effective time management and streamlined service processes. Recognized for training new staff and reducing wait times, ensuring a high-quality dining experience.
Results-driven hospitality professional prepared to excel in dynamic settings. Proven track record of maintaining smooth operations and enhancing customer experiences. Known for team collaboration and adaptability, with expertise in time management and interpersonal communication.
Diligent server with solid background in fast-paced environments. Consistently ensured efficient service and customer satisfaction while supporting kitchen staff. Demonstrated strong multitasking abilities and effective communication skills.
Experienced with high-energy service environments, managing swift and accurate food deliveries. Utilizes strong organizational skills to maintain seamless kitchen-to-table operations. Knowledge of customer service principles and team coordination.
Professional with experience in food service industry, prepared for this role. Strong focus on team collaboration, flexibility, and achieving results. Reliable in fast-paced environments, skilled in communication, multitasking, and customer service. Known for maintaining high standards and adapting to changing needs effortlessly.
Overview
6
6
years of professional experience
Work History
Food Runner
Fuller House Bar
06.2022 - 12.2025
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Assisted in training new team members on service standards and procedures.
- Communicated with servers and bartenders to coordinate efficient service flow.
- Monitored inventory levels and restocked supplies as needed during shifts.
- Resolved customer inquiries and concerns to maintain high service quality.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
Table Busser
Fuller House Bar
06.2022 - 12.2025
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Monitored guest needs, providing prompt assistance to enhance satisfaction levels.
- Trained new bussers on restaurant standards and best practices for operational efficiency.
- Implemented improved cleaning procedures, reducing turnaround times between seatings.
- Oversaw inventory of dining supplies, ensuring adequate stock levels for efficient service.
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Supported servers by responding to guest needs and retrieving items.
- Prepared tables for new guests by resetting condiments, adding silverware and wiping down all surfaces.
Server
Fuller House Bar
06.2022 - 12.2025
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks during peak hours.
- Trained and mentored new staff on menu knowledge and service standards.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
- Resolved customer complaints effectively, enhancing overall dining experience.
- Implemented process improvements that streamlined workflow and reduced wait times.
- Developed strong relationships with regular customers, fostering loyalty and community engagement.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Crew Member
McDonald's
07.2019 - 03.2022
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and hygiene.
- Collaborated with team members to streamline operations, reducing wait times during peak hours.
- Trained new crew members on procedures, enhancing team performance and service quality.
- Managed inventory levels effectively, minimizing waste and optimizing stock availability.
- Conducted regular inspections to maintain cleanliness standards throughout the restaurant premises.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
High School Diploma -
College of DuPage
Glen Ellyn, ILSkills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Customer service
- Strong teamwork
- Effective multitasking
- Problem-solving
- Flexible schedule
- Cash handling
- Restaurant etiquette
- Cleaning and sanitizing
- Safe food handling
- Cleanliness
- Server support
- Heavy lifting
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Food Runner
Fuller House Bar
06.2022 - 12.2025
Table Busser
Fuller House Bar
06.2022 - 12.2025
Server
Fuller House Bar
06.2022 - 12.2025
Crew Member
McDonald's
07.2019 - 03.2022
High School Diploma -
College of DuPage