Frank K. Reed II
Blue Island,IL
Summary
Highly dedicated and versatile Security Officer with over a year of experience at Willis Tower through Titan Security Group. Demonstrates strong leadership skills as Lead Patrol Relief Officer, coordinating a team and overseeing shift operations for optimal efficiency. Experienced in various roles, including Receptionist, Wacker Outside Greeter, and Skydeck Officer, with expertise in emergency response coordination, visitor management, and security protocol enforcement. Adept at training new officers, conducting perimeter checks, and providing exceptional customer service in high-pressure environments.
Additionally, a Certified A+ professional with a strong background in Photoshop, video and audio editing, and computer hardware components. Successfully led a Scrum team to design and co-develop a .NET office retention application prototype for a Fortune 100 company, utilizing Bootstrap, CSS, C#, and JavaScript. Proficient in project coordination using Trello, UI/UX design, data analysis with SQL and Excel, and delivering impactful presentations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Officer
Titan Security Group
10.2022 - Current
Lead Patrol Relief Officer
Titan Security Group
03.2024 - Current
- Assumed leadership role, coordinating team of 3-4 relief officers to optimize shift operations
- Managed scheduling for breaks and lunches for posted officers, ensuring efficient shift coverage
- Oversaw shift operations, enhancing team efficiency and security coverage
- Trained incoming officers on basics of floor operations, reinforcing security protocols and operational standards.
Wacker Outside Greeter
Titan Security Group
06.2024 - Current
- Cleared the street for emergency services, ensuring they had access to the building with their emergency equipment
- Called out ambulance information and status, coordinating emergency responses effectively
- Directed customers into the building, facilitating smooth entry and access during busy periods.
Receptionist
Titan Security Group
04.2024 - Current
- Greeted visitors, managed access control, answered phones, handled inquiries, and created visitor passes to ensure smooth and secure operations.
- Kept reception area clean and neat to give visitors positive first impression.
Patrol Relief Officer
Titan Security Group
- Current
- Provided break relief for stationed officers and maintained continuous security coverage
- Conducted perimeter checks and performed front desk/receptionist duties, including greeting visitors, managing access control, answering phones, handling inquiries, and creating visitor passes
- Managed x-ray screening duties to inspect bags and packages, enhancing security protocols
- Reported suspicious individuals or activities to ensure the safety of all visitors and staff.
Lobby Officer - Greeter
Titan Security Group
- Current
- Served as the initial point of contact, offering greetings, assistance, and information for a positive visitor experience
- Directed visitors efficiently, enhancing their overall visit.
Skydeck Officer
Titan Security Group
10.2022 - 02.2023
- Conducted manual screenings with wand for visitors who did not pass through checkpoint successfully
- Ensured efficient and prompt processing of visitors through security checkpoints
- Performed routine patrol checks to secure Skydeck area and address security concerns proactively.
Intern
i.c.stars
03.2022 - 07.2022
- Acted as Scrum Master for team developing a web-based application, leading efforts in an agile environment
- Co-designed and co-developed a .NET office retention application prototype for a Fortune 100 company, utilizing Bootstrap, CSS, C#, and JavaScript
- Created a team logo using Photoshop and delivered presentations to clients, team, mentors, and staff
- Contributed to a project team that produced a cloud-based web application for a client within an agile timeframe
- Coordinated and organized project details on a Kanban-style board using Trello software
- Collaborated on and presented a UI/UX design concept using Photoshop
- Arranged and coordinated meetings with the team and client representatives to ensure project alignment
- Utilized SQL queries to extract data from databases, applying it to Excel spreadsheets for data analysis and presentation.
Delta Technician
Delta Sonic Car Wash
09.2009 - 01.2021
- Delivered exceptional customer service, contributing to repeated recognition and awards for excellence
- Trained incoming team members and future managers, showcasing leadership and operational knowledge
- Worked collaboratively in team of 2-10 to efficiently operate car wash, ensuring customer satisfaction and operational efficiency.
Lobby Officer - Lower Southwest Gate
Titan Security Group
03.2023
- Managed gate access control to prevent tailgating and unauthorized entries
- Provided visitor assistance and directions, ensuring welcoming environment
- Reported maintenance and safety issues to command center for timely resolution
- Maintained cleanliness and proper use of water fountain area.
Education
No Degree - Graphic Communications
Prairie State College
Chicago Heights, IL2010
Skills
- Surveillance monitoring
- Facility Inspections
- Incident Reporting
- Security awareness
- Teamwork and Collaboration
- Staff Scheduling
- Customer Service
- Emergency Response Coordination
- Visitor Management
- Leadership and Team Coordination
- Training and Development
- Front Desk/Receptionist Duties
- X-ray Screening and Bag Inspection
- Agile Project Management
- Web Development (Bootstrap, CSS, C#, JavaScript)
- Database Management (SQL)
- UI/UX Design (Photoshop)
- Presentation and Communication Skill
Awards
- Delta Sonic 10 Year Service Award, 2019
- Excellent Customer Service Award, 2015, 2011
- Delta Sonic 5 Year Service Award, 2014
Certification
AED Certified
PERC Card
A+ Certifified
Timeline
Wacker Outside Greeter
Titan Security Group
06.2024 - Current
Receptionist
Titan Security Group
04.2024 - Current
Lead Patrol Relief Officer
Titan Security Group
03.2024 - Current
Lobby Officer - Lower Southwest Gate
Titan Security Group
03.2023
Security Officer
Titan Security Group
10.2022 - Current
Skydeck Officer
Titan Security Group
10.2022 - 02.2023
Intern
i.c.stars
03.2022 - 07.2022
Delta Technician
Delta Sonic Car Wash
09.2009 - 01.2021
Patrol Relief Officer
Titan Security Group
- Current
Lobby Officer - Greeter
Titan Security Group
- Current
No Degree - Graphic Communications
Prairie State College
AED Certified
PERC Card
A+ Certifified
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