Frankie Costabile
Chicago
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Excelled in multi-disciplinary teamwork and leadership, significantly enhancing treatment outcomes. Expert in customer service and ethical practices, ensuring high-quality care and support. Achieved consistent positive feedback for attention to detail and innovative problem-solving.
Overview
14
14
years of professional experience
Work History
ABA Technician
Invo Healthcare
2023.02 - 2023.09
- Participated in ongoing professional development opportunities to stay current on best practices within the field of ABA therapy.
- Collaborated with multi-disciplinary teams for comprehensive treatment planning and implementation.
- Promoted generalization of learned skills by incorporating natural environment training strategies.
- Equipped caregivers to be active participants in intervention through addressing specific goals, delivering coaching sessions and communicating with entire team.
Shift Supervisor
Starbucks
2021.04 - 2023.01
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
IRC Administrative Systems Coordinator
Career Education Corporation
2019.02 - 2020.12
- Provided ongoing user support by addressing questions or concerns related to various applications or systems used within the company workflow daily basis.
- Contributed positively to team performance metrics by consistently meeting or exceeding personal goals and targets.
- Offered outstanding service quality by actively listening to callers'' concerns or questions before providing appropriate solutions.
- Managed high call volumes calmly, maintaining professionalism under pressure and contributing to overall company efficiency.
- Delivered consistent results by adhering to established company policies and procedures during all customer interactions.
Executive Assistant
Cambridge Lakes Community Center
2013.10 - 2015.08
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Executive Assistant to VP of Sales
ARS Technology
2009.10 - 2011.09
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Used advanced software to prepare documents, reports, and presentations.
Education
Masters of Arts in Counseling Psych - Psychology
The Chicago School
Chicago, IL2025-12
Bachelor of Arts - Philosophy
Illinois State University
Normal, IL2014-12
Skills
- Collaboration with professionals
- Functional communication training
- Social skills development
- Ethical practices
- Customer service
- Team leadership
- Verbal and written communication
- Decision-making
- Time management
- Task delegation
- Conflict resolution
- Attention to detail
Languages
English
Full Professional
Timeline
ABA Technician
Invo Healthcare
2023.02 - 2023.09
Shift Supervisor
Starbucks
2021.04 - 2023.01
IRC Administrative Systems Coordinator
Career Education Corporation
2019.02 - 2020.12
Executive Assistant
Cambridge Lakes Community Center
2013.10 - 2015.08
Executive Assistant to VP of Sales
ARS Technology
2009.10 - 2011.09
Masters of Arts in Counseling Psych - Psychology
The Chicago School
Bachelor of Arts - Philosophy
Illinois State University