Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

FRANK FLORES

Romeoville

Summary

Strategic People Operations Manager known for high productivity and efficient task completion. Specialize in talent management, organizational development, and employee engagement strategies. Excel in communication, leadership, and problem-solving to enhance team performance and company culture.

Overview

12
12
years of professional experience

Work History

People Operations Manager

RUGGABLE
Bedford Park
02.2021 - Current
  • Drive HR process improvements, enhancing efficiency and consistency across policies and procedures.
  • Serve as a strategic business partner to the Plant Manager, supporting a workforce of 350+ employees.
  • Lead and develop a People Operations team of four, overseeing all HR functions including hiring, employee relations, safety, recognition, coaching, and training.
  • Manage full-cycle recruiting efforts, including weekly hiring events and onboarding 10–20 new employees per week.
  • Co-create and implement a performance review process for hourly employees, guiding managers through the evaluation and revision process.
  • Lead employee recognition initiatives such as appreciation events and a metrics-based swag program to boost morale and engagement.
  • Develop and manage an attendance policy based on a point system that promotes accountability and allows employees to recover with improved performance.
  • Serve as the primary contact for employee relations, mediating concerns and fostering a positive and inclusive workplace culture.
  • Partner with department leaders to coach staff, support performance management, and execute succession planning strategies.

Senior Regional HR Manager

FARMERS FRIDGE
Chicago
09.2019 - 01.2021
  • Restructured the HR department to better support plant operations.
  • Replaced third-party vendor support by promoting internal talent—elevated the HR Recruiter to Jr. HR Generalist, building a more capable in-house team.
  • Streamlined policies and procedures to align with company growth and operational scaling.
  • Served as a strategic business partner to leadership across Midwest and Northeast plant operations and distribution teams.
  • Managed a lean HR team of two, delivering high-impact support across core HR functions.
  • Led employee recognition initiatives, including monthly events and 'Employee of the Week' programs for Production, QA, and Driver teams.
  • Built and implemented an attendance policy with a point-based system that allowed employees to reset after 90 days of infraction-free attendance.
  • Managed all employee relations matters, serving as a mediator between management and employees to resolve workplace concerns and complaints.
  • Developed and executed daily COVID-19 preparedness protocols: conducted temperature checks, distributed masks, enforced social distancing, and coordinated sanitation of high-touch areas.
  • Created a detailed illness reporting and return-to-work (RTW) process for employees testing positive for or exhibiting symptoms of COVID-19.
  • Partnered with the Operations Director on weekly team communications during the first three months of the pandemic to ensure clear and consistent messaging.

HR Manager

HOME CHEF
Bedford Park
07.2016 - 08.2019
  • Led HR process improvements during the company's startup phase, streamlining policies and procedures to support rapid growth.
  • Acted as a strategic business partner to plant leadership, supporting a workforce that grew from 300+ to over 700 employees, including oversight of three on-site temp agencies.
  • Managed a team of four, including a plant administrative assistant, to execute key HR functions.
  • Oversaw full-cycle recruiting, leading weekly open houses and onboarding 20–30 new hires per week.
  • Co-developed an hourly performance review form and process, and provided training and guidance to managers for effective implementation.
  • Drove employee engagement through recognition programs, including annual appreciation picnics, holiday celebrations, and a weekly performance wheel initiative.
  • Handled all employee relations matters, serving as a neutral mediator between staff and management to address and resolve workplace issues.

HR Business Partner

PAMPERED CHEF
Addison
07.2015 - 05.2016
  • Provided comprehensive HR support to the entire distribution center team, while supervising an HR Generalist responsible for supporting the call center, test kitchens, and IT departments.
  • Handled a wide range of employee relations matters, ensuring fair and consistent resolution of issues.
  • Managed full-cycle recruitment, onboarding, and termination processes.
  • Led new hire orientations and implemented onboarding practices to ensure seamless integration of new employees.
  • Oversaw company-wide health and safety initiatives, ensuring compliance with regulations and promoting a safe work environment.
  • Administered employee benefits and served as a point of contact for related inquiries and issues.
  • Partnered with department leaders on coaching, performance management, and succession planning strategies to support talent development.

HR Supervisor

PAMPERED CHEF
Addison
04.2013 - 07.2015

Education

Associate’s Degree -

ROBERT MORRIS COLLEGE
Chicago, IL

Skills

  • HR process improvement
  • Employee relations mediation
  • Performance management
  • Attendance policy development
  • Workforce planning

Languages

Spanish, Bilingual

Timeline

People Operations Manager

RUGGABLE
02.2021 - Current

Senior Regional HR Manager

FARMERS FRIDGE
09.2019 - 01.2021

HR Manager

HOME CHEF
07.2016 - 08.2019

HR Business Partner

PAMPERED CHEF
07.2015 - 05.2016

HR Supervisor

PAMPERED CHEF
04.2013 - 07.2015

Associate’s Degree -

ROBERT MORRIS COLLEGE

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