Frank Damato

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• Evaluated mortgage applications to assess risk and determine loan eligibility.
• Enhanced customer satisfaction, providing detailed explanations on underwriting decisions And conditions.
• Fostered innovation in underwriting methods, actively participating in numerous round table discussions.

• Collaborated with loan officers to gather necessary documentation and resolve discrepancies.
• Documented underwriting decisions and provided evidence of compliance with applicable regulations.
• Led underwriting training sessions for the very first group of Home Loan Review partners in India and provided ongoing mentoring to those teammates.
• Manage a high-volume pipeline while consistently meeting quality, compliance, and turnaround benchmarks.
• Issue conditional approvals and clearly communicate requirements to loan originators and internal partners.
• Mentored new teammates on best practices and complex underwriting scenarios.
• Increased customer satisfaction through timely communication and efficient handling of loan applications.
• Mentored struggling teammates, providing guidance on best practices to improve their overall performance.
• Analyzed credit reports and financial documents for compliance with underwriting guidelines.
• Provided excellent customer service to internal partners by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.