Frank C. Pisauro
Roselle
Summary
IT Business Engagement Lead with extensive experience at U.S. LBM, specializing in stakeholder engagement and crisis management. Proven ability to align IT strategy with business objectives, implement continuous improvement initiatives, and oversee complex projects. Strong problem-solving skills and a commitment to fostering teamwork to improve operational efficiency across diverse locations.
Overview
32
32
years of professional experience
1
1
Certification
Work History
IT Business Engagement Lead - Chicagoland
U.S. LBM
Hammonton
09.2022 - 02.2025
- Coordinates with key business and IT stakeholders to drive alignment and overall IT organizational strategy.
- Provides IT consulting to customers and executives.
- Creates cross functional work teams to enable real time resolution of issues.
- Serves as a single point of contact for leaders and other corporate departments regarding any critical IT issues or requests.
- Responsible for 32 locations, 550 users throughout Illinois and Wisconsin.
Tier 3 Support Desk Manager
U.S. LBM
09.2020 - 09.2022
- Managed the level 3 team of technicians.
- Effectively resolved 750-1000 tickets monthly, demonstrating exceptional problem-solving abilities.
- Proactively collaborated with cross-functional teams to ensure seamless ticket resolution, including escalated Level 2 issues.
- Proficiently diagnosed and researched solutions for escalated tickets, while also contributing to streamlined printer installations and Meraki reservation management.
- Additionally, actively participated in project teams, highlighting a commitment to teamwork and operational excellence.
- Remote support covering over 8500 users across the United States.
IT Operations Manager
Hines Supply a USLBM Company
Buffalo Grove
05.2015 - 08.2020
- Effectively resolved daily computer issues, managed software installations and updates, and demonstrated expertise in creating and resolving support tickets.
- Led significant hardware upgrades for all company users and maintained critical IT infrastructure, including servers, switches, and access points.
- Active Directory management.
- Additionally, played a key role in the USLBM Project Team, facilitating a seamless Office 365 rollout across multiple locations and contributing to domain conversion efforts.
- Led continuous improvement initiatives.
- Manage spending against budget.
- Handled metrics and P&L reporting.
IT Support Specialist
ECP Inc
Woodridge
01.2012 - 01.2015
- Oversaw IT operations, enhancing network administration and support, resulting in improved system reliability and uptime.
- Gained experience in Active Directory management, including user account updates and organizational unit creation.
- Proficiently monitored and maintained servers, switches, and access points, demonstrating strong technical skills.
- Actively participated in troubleshooting and repair activities, while also being responsible for the maintenance of imaging computers.
- Maintained Microsoft servers, AS400 server, website services and Intuity phone system.
- Enforced and maintained reliable backup solutions.
Technical Support Analyst
MOOG-Quickset Inc.
Northbrook
01.2009 - 01.2012
- Analyze, troubleshoot and support for over 150 end users for all network, hardware and software issues.
- Manage and maintain 15 windows servers ranging from AD to legacy ERP systems.
- Administer all software applications to ensure stability and efficiency for daily operations.
- Upgraded and supported primary manufacturing applications, Visual Business Solutions (ERP), SolidWorks and Sequence.
- Installed and networked 125 desktops for an automated shop environment.
IT Support Analyst/Network Administrator
Seigle’s Inc./Stock Building Supply
Elgin
01.1993 - 01.2008
- Responsible for the administration and technical support for over 500 end users spanning 10 Chicago land locations via help desk, remote and onsite support.
- Managed all network, hardware, operating systems and telephone systems.
- Improved system and application performance and efficiency.
- Translated business needs into IT solutions and IT capabilities into business value.
- Successfully installed, maintained and supported Windows Network.
- Integrated Citrix network environment with over 250 thin clients, resulting in a viable cost saving solution.
- Developed and implemented 4GL ERP, a progress base, POS system.
- Incorporated and evolved ERP into a manufacturing, production software.
- Maintained and supported an electronic document file management system.
- Designed and developed reports for optimizing business productivity.
Education
Lean Six Sigma Yellow Belt Certification -
University of Wisconsin
Madison, WI01.2015
USLBM Leadership Development Certification -
01.2015
Bachelor of Science - Operations Management Information Systems
Northern Illinois University
DeKalb, IL01.1992
Associates of Arts - General Studies
College of DuPage
Glen Ellyn, IL01.1990
Skills
- IT stakeholder engagement
- Crisis management
- Trend evaluation
- Problem solving
- Technical support management
- Alignment of IT strategy
- Collaborative teamwork
- AD administration
- Network diagnostics
- Project management
- Client support
- Budget management
- Data analytics
- Leadership skills
- Documentation development
- Continuous improvement
- Reporting analytics
- Time management proficiency
- Conflict management
- Productivity management
Certification
- Continuous Improvement - Lean Six Sigma Yellow Belt Certification, University of Wisconsin, 05/01/15
- USLBM Leadership Development Certification, 05/01/15
- APICS Member, 01/01/92
Timeline
IT Business Engagement Lead - Chicagoland
U.S. LBM
09.2022 - 02.2025
Tier 3 Support Desk Manager
U.S. LBM
09.2020 - 09.2022
IT Operations Manager
Hines Supply a USLBM Company
05.2015 - 08.2020
IT Support Specialist
ECP Inc
01.2012 - 01.2015
Technical Support Analyst
MOOG-Quickset Inc.
01.2009 - 01.2012
IT Support Analyst/Network Administrator
Seigle’s Inc./Stock Building Supply
01.1993 - 01.2008
Lean Six Sigma Yellow Belt Certification -
University of Wisconsin
USLBM Leadership Development Certification -
Bachelor of Science - Operations Management Information Systems
Northern Illinois University
Associates of Arts - General Studies
College of DuPage
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