Frank Bartosik
Lockport,IL
Summary
Meticulous Service Technician bringing 20 years of experience in service, maintenance and diagnostics. Strong foundation of team development and empowering leadership with a passion for driving improvement. Industrious and communicative with a skill for production and wide format printing.
Overview
12
12
years of professional experience
Work History
Market Production Systems Expert
Konica Minolta Business Solutions US
02.2020 - Current
- Assists in supervising technicians daily activities.
- Performs new equipment installs and training.
- Maintains an average of 4-5 calls a day.
- Assists technicians with onsite and phone support.
- Provides next level technical support with problematic equipment.
- Maintains accurate inventory counts.
- Positive customer service.
- Excellent communication with sales and admin departments.
- Serviced major accounts and provide 24/7 service.
- Works with multiple levels of service and sales to ensure a timely resolution.
Production Systems Technology Service Specialist
Ricoh Americas Corporation
08.2017 - 01.2020
- Maintain an accurate and proper stock levels.
- Service all production lines black and white and color.
- Provide excellent customer service and communicate etas to ensure customer satisfaction.
- Work with Team members to efficiently respond to customers needs for down machines.
- Updated firmware and drivers on all production equipment.
- Maintained an average of 4-5 calls per day.
- Territory management.
- Properly kept machines at proper pm levels.
- Maintain proper stock levels and accurate parts level.
- Rebuilt Tcru and showed customers how to properly swap out tcru and keep machine running to ensure minimal down time.
- Service and maintain latex and inkjet wide format printers.
- Trained on Efi pro16h and 1625 uv wide format printers.
- Fixed bugs and troubleshot issues to promote proper functionality of products and features.
- Mentored and coached junior staff members by giving positive feedback and constructive criticism.
- Streamlined preventive maintenance repair processes to ensure timely completion.
- Worked with chemicals and solutions safely according to protocols and OSHA standards.
- Assessed and identified issues and quickly resolved to restore functionality.
FIELD SERVICE TECHNICIAN
ARC DOCUMENT SOLUTIONS
04.2014 - 05.2017
- Maintain 4-5 days to calls per day.
- Positive customer service with all customers.
- Maintain communication between customers promptly to provide accurate etas.
- Fully trained Oce wide format b/w and color printers.
- Maintain multiple product lines and expectations of customers.
- Maintain proper stock levels and accurate parts level.
- Properly kept machines at proper pm levels.
- Work with and train new techs in field.
- Set up and install new equipment.
- Basic network abilities.
- Trained on canon and hp inkjet wide format machines.
- Serviced major accounts.
- Worked directly with manufacturer to keep updated on recent firmware and bulletins.
- Trained on b/w and color kip wide format machines.
- Minimized customer callbacks and equipment failures by reviewing all aspects of the job upon its completion.
FIELD SERVICE TECHNICIAN
CDS OFFICE TECHNOLOGIES
02.2012 - 12.2013
- Maintain 4-5 days to calls per day.
- Positive customer service.
- Maintain communication between customers promptly to provide accurate etas.
- Fully trained on the Konica Minolta b/w and color product line.
- Maintain proper stock levels and accurate parts level.
- Properly kept machines at proper pm levels.
- Territory management.
- Set up and install new equipment.
- Basic network abilities.
- Trained on Ricoh b/w and color production lines.
Education
High School Diploma -
Morton West High School
Berwyn, IL06.1996
Skills
Client relationship management
- Mechanical abilities
- Power tool mastery
- Expertise in installations
- Service ticket accuracy
- Project oversight
- Troubleshooting and analysis
- Preventive maintenance
- Hand tool expertise
- Diagnostics expertise
- Testing and analysis
- Group and individual sessions
- Supply inventory management
- Event planning and execution
- Schedule and calendar management
- Growth planning
- Service prioritization
- Lead generation
- Consultation and advisory
- Hardware and software installation
- Correction action planning
- Equipment repair
- Equipment setup
- Process improvement
- System maintenance and repair
- Staff leadership and direction
- Customer service
- Testing and troubleshooting
- Training and development
- Conflict Resolution
- Organization
Timeline
Market Production Systems Expert
Konica Minolta Business Solutions US
02.2020 - Current
Production Systems Technology Service Specialist
Ricoh Americas Corporation
08.2017 - 01.2020
FIELD SERVICE TECHNICIAN
ARC DOCUMENT SOLUTIONS
04.2014 - 05.2017
FIELD SERVICE TECHNICIAN
CDS OFFICE TECHNOLOGIES
02.2012 - 12.2013
High School Diploma -
Morton West High School
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