Francois Houston
Calumet City
Summary
Dynamic and results-driven professional with extensive experience in customer service and teamwork at Taco Bell. Proven ability to multitask and maintain high-quality standards while processing transactions. Recognized for strong problem-solving skills and attention to detail, contributing to enhanced operational efficiency and customer satisfaction.
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Crew Member
Taco Bell Restaurant
06.2023 - 04.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Team Member
Wingstop
06.2023 - 11.2024
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Line Worker
Demar
09.2022 - 02.2024
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Used equipment properly to avoid workplace hazards or injuries.
- Assembled and installed products on production lines according to established guidelines.
Unloader Associate/Overnight Stocker
Walmart
01.2022 - 03.2023
- Boosted overall productivity through effective communication with loading dock personnel and truck drivers during the unloading process.
- Collaborated with team members to complete high-volume unloading projects ahead of schedule.
- Enhanced warehouse efficiency by consistently unloading shipments in a timely manner.
- Supported warehouse operations with timely completion of additional tasks, such as packing, shipping preparation, or general cleanup when necessary.
- Assisted in training new staff members on proper procedures for safely and efficiently handling the various aspects of the unloading position within the warehouse environment.
Cashier Team Lead
IHOP
04.2020 - 11.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
Associate of Arts - General Studies
Malcolm X College
1900 W. Jackson Blvd Chicago IL 60612High School Diploma -
Oak Park River Forest High School
201 N Scoville Ave, Oak Park, IL 6030207-2001
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Cleaning
- Attention to detail
- Problem-solving
- Clear communication
- Safety awareness
- Basic math
- Verbal and written communication
- Crew leadership
- Learning agility
- Heavy lifting
- Drive-thru operations
- Visual communication
- Creativity and innovation
- Cooking
- Inventory restocking
- Influencing skills
Languages
English
Full Professional
Timeline
Crew Member
Taco Bell Restaurant
06.2023 - 04.2025
Crew Team Member
Wingstop
06.2023 - 11.2024
Line Worker
Demar
09.2022 - 02.2024
Unloader Associate/Overnight Stocker
Walmart
01.2022 - 03.2023
Cashier Team Lead
IHOP
04.2020 - 11.2022
Associate of Arts - General Studies
Malcolm X College
High School Diploma -
Oak Park River Forest High School
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