Francois Houston
Calumet City
Summary
Dynamic and results-driven professional with extensive experience in customer service and teamwork at Taco Bell. Proven ability to multitask and maintain high-quality standards while processing transactions. Recognized for strong problem-solving skills and attention to detail, contributing to enhanced operational efficiency and customer satisfaction.
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Crew Member
Taco Bell Restaurant
Hammond, IN
06.2023 - 04.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Team Member
Wingstop
Glendale Heights, IL
06.2023 - 11.2024
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Line Worker
Demar
Lombard, IL
09.2022 - 02.2024
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Used equipment properly to avoid workplace hazards or injuries.
- Assembled and installed products on production lines according to established guidelines.
Unloader Associate/Overnight Stocker
Walmart
Saint Charles, IL
01.2022 - 03.2023
- Boosted overall productivity through effective communication with loading dock personnel and truck drivers during the unloading process.
- Collaborated with team members to complete high-volume unloading projects ahead of schedule.
- Enhanced warehouse efficiency by consistently unloading shipments in a timely manner.
- Supported warehouse operations with timely completion of additional tasks, such as packing, shipping preparation, or general cleanup when necessary.
- Assisted in training new staff members on proper procedures for safely and efficiently handling the various aspects of the unloading position within the warehouse environment.
Cashier Team Lead
IHOP
Hammond, IN
04.2020 - 11.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
Associate of Arts - General Studies
Malcolm X College
1900 W. Jackson Blvd Chicago IL 60612High School Diploma -
Oak Park River Forest High School
201 N Scoville Ave, Oak Park, IL 6030207-2001
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Cleaning
- Attention to detail
- Problem-solving
- Clear communication
- Safety awareness
- Basic math
- Verbal and written communication
- Crew leadership
- Learning agility
- Heavy lifting
- Drive-thru operations
- Visual communication
- Creativity and innovation
- Cooking
- Inventory restocking
- Influencing skills
Languages
English
Full Professional
Timeline
Crew Member
Taco Bell Restaurant
06.2023 - 04.2025
Crew Team Member
Wingstop
06.2023 - 11.2024
Line Worker
Demar
09.2022 - 02.2024
Unloader Associate/Overnight Stocker
Walmart
01.2022 - 03.2023
Cashier Team Lead
IHOP
04.2020 - 11.2022
Associate of Arts - General Studies
Malcolm X College
High School Diploma -
Oak Park River Forest High School