Francisco Ramirez

• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
• Trained and mentored new team members on sales techniques and customer service standards, improving team performance and sales results.

• Fostered strong connections with local organizations, influencers, and community leaders to drive foot traffic and build brand loyalty.
• Partnered with District Manager and store leaders to support recruiting and hiring efforts across multiple store locations and NSO's within the district.
• Oversaw all aspects of inventory control including receiving, transfers, cycle counts, and stockroom organization to ensure inventory accuracy and availability.
• Coached associates on consultative selling techniques and customer engagement strategies, increasing team productivity and sales metrics.

• Enhanced team productivity by fostering a positive work environment and providing consistent feedback on performance.
• Fostered a culture of urgency and attentiveness among team members to ensure quick service without compromising quality or experience.
• Collaborated with inventory and operations teams to ensure product availability and seamless cross-functional support during high-traffic periods.

• Built strong partnerships with local beauty schools to create a steady pipeline of licensed stylists and emerging talent for the salon team.
• Trained and coached associates on best practices for consultative selling, product knowledge, and customer care, elevating overall service quality.
• Trained and motivated associates to confidently present credit application benefits, driving program adoption while maintaining a positive client experience.

• Mentored and coached new store managers on implementing floorsets to maximize customer engagement and sales.
• Provided hands-on support and expert guidance to high-volume store teams in maintaining visual excellence under tight deadlines in preparation for corporate store visits.
• Oversaw recruiting and hiring processes for multiple store locations, successfully filling key positions with qualified candidates to support business growth.

• Partnered with HR to attract a diverse pool of qualified candidates that aligned with company culture and performance standards.

• Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
• Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
• Oversaw daily processing and fulfillment of 100+ online orders, ensuring timely and accurate delivery to maintain high customer satisfaction.

• Collaborated with Boutique Manager to analyze sales trends and implement strategies for improvement.
• Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
• Set ambitious targets for employees to drive company success and strengthen motivation.

During my time at Nordstrom, I held several different roles. I began as a sales associate and was eventually promoted to an assistant department manager at the Oakbrook, full line store. While I was an assistant department manager, I was both the top sales manager and credit card account opener. I exceeded my sales goals, generating approximately $2.4M in revenue, and opening over 100 credit cards in a year. I took part in new store openings for our Rack division including the Old Orchard and Rosemont locations. I became an expert in clienteling and utilizing my client relationships to drive sales.