FRANCISCO MARTÍNEZ
Beach Park
Summary
Results-driven retail operations leader with 15+ years of progressive experience in store management, operations, inventory control, team leadership, and customer service within Walmart. Proven ability to improve operational performance, manage large teams, analyze key business metrics, control expenses, and drive sales growth. Experienced in leading organizational change, optimizing workflows, and delivering high levels of customer satisfaction.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Walmart
Guadalajara
11.2016 - 11.2025
- Directed daily store operations to ensure achievement of sales, profitability, and customer service objectives.
- Managed and developed team members through coaching, performance evaluations, and workforce planning.
- Monitored key performance indicators (KPIs), including sales performance, average transaction value, inventory turnover, and customer satisfaction.
- Controlled operational expenses and implemented strategies to improve profitability.
- Collaborated with purchasing, marketing, and logistics teams to maintain inventory availability and operational efficiency.
- Led initiatives to reduce inventory shrinkage and improve merchandise flow throughout the store..
Operations Management Trainee
Walmart
Guadalajara
08.2016 - 10.2016
- Completed management training focused on retail operations, leadership development, and business performance management.
- Assisted store leadership with operational planning and execution.
Sales Floor Team Leader
Walmart
Guadalajara
03.2011 - 07.2016
- Supervised sales floor operations and coordinated staff activities.
- Maintained merchandise presentation standards and inventory accuracy.
- Assisted in achieving sales goals through customer service excellence and operational efficiency.
- Trained and mentored new employees.
Warehouse Associate
Walmart
Guadalajara
09.2010 - 03.2011
- Managed receiving, storage, and distribution of merchandise.
- Maintained inventory accuracy and supported efficient stock replenishment processes.
- Assisted in warehouse organization and operational improvements.
Education
Bachelor of Science - Electronics And Communications Engineering
University of Guadalajara
Av Juárez 976, Col Americana, Americana, 44100 Gua02-2014
Skills
CORE COMPETENCIES
- Retail Operations Management
- Team Leadership & Staff Development
- Inventory Management & Loss Prevention
- KPI Analysis & Performance Monitoring
- Sales Strategy & Revenue Growth
- Customer Experience Improvement
- Budget & Expense Control
- Process Improvement
- Cross-Functional Collaboration
- Supply Chain & Logistics Coordination
- Workforce Planning & Scheduling
- Change Management
- Microsoft Office Suite
- Power BI
- SAP Finance
- Microsoft Teams
- OneNote
- Copilot 365
- Gemini
- Medallia
- TAS (People)
Accomplishments
- Led a successful team transition during the conversion of Superama stores to Walmart Express.
- Managed a team of 12 employees during a complete store layout redesign and implementation.
- Improved warehouse operations through process optimization initiatives.
- Consistently supported operational goals related to productivity, customer satisfaction, and profitability.
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Assistant Store Manager
Walmart
11.2016 - 11.2025
Operations Management Trainee
Walmart
08.2016 - 10.2016
Sales Floor Team Leader
Walmart
03.2011 - 07.2016
Warehouse Associate
Walmart
09.2010 - 03.2011
Bachelor of Science - Electronics And Communications Engineering
University of Guadalajara