Francisco Garcia
Brookfield
Summary
Solution-focused Network Engineer and Field Service Tech with a proven track record at SDI Presence LLC, adept in large scale migrations and security system maintenance. Specialize in network security, system troubleshooting and management. Excelled in high-stakes environments, demonstrating unparalleled problem-solving skills and attention to detail. Trusted for anticipating challenges and delivering exceptional customer service, ensuring operational excellence and client satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Network Engineer (Video System)
SDI Presence LLC
11.2021 - Current
- Organized various IP’s throughout the numerous VLANs availble in our network
- Successfully collaborated with several security operation teams in migrating over 1000 devices to new VLAN’s
- Installation and Configuration of Security Center Features Coordinating with Access Control and CAD team members
- Install, configure and Perform system maintenance & troubleshooting for all of the security end devices in O’Hare Intl Airport and Midway Intl Airport
Lead Field Service Tech
SDI Presence LLC
05.2019 - 11.2021
- Troubleshooting cameras in comm rooms including trouble shooting end devices, Fiber and Cat5
- Upgrading and Maintaining end devices.
- Work closely with team members of the Video and Access Control team to meet our end user’s need with technical support and assistance
- Completing monthly Preventative Maintenances to ensure that all end devices meet our customer’s needs.
Sales and Purchasing Manager
Energy Light Inc.
03.2015 - 05.2019
- Assist customers with large orders from Municipalities to individual Contractors
- Answering high volume of calls from customers and resolving their issues over the phone
- Assigning customers to my sales team based on the team member’s strengths
Network Intelligence Analyst
United States Air Force
03.2009 - 08.2012
- Analyze and report highly specialized communications and signals for strategic-level priorities and timelines
- Assist collectors and reporters in identification of High Value Target activities and future intentions
- Identify essential elements of information for accurate reporting to serve tactical and national level customers
Education
Cybersecurity and Information Assurance Associates Degree in Applied Science -
Triton College
01.2023
Associates Degree in Applied Science -
Lincoln College of Technologies
08.2019
Skills
- Ability to identify and prioritize problems
- Trust-worthy and dependable
- Good Problem solving skills
- Good time management skills
- Great attention to detail
- An analytical mind
- Excelled in challenging situations
- Great customer service
Certification
- Genetec Certified: Video management solutions
- Genetec Certified: Security Center Omnicast Technical
- Cyber Security Certified: Triton College
Timeline
Network Engineer (Video System)
SDI Presence LLC
11.2021 - Current
Lead Field Service Tech
SDI Presence LLC
05.2019 - 11.2021
Sales and Purchasing Manager
Energy Light Inc.
03.2015 - 05.2019
Network Intelligence Analyst
United States Air Force
03.2009 - 08.2012
Associates Degree in Applied Science -
Lincoln College of Technologies
- Genetec Certified: Video management solutions
- Genetec Certified: Security Center Omnicast Technical
- Cyber Security Certified: Triton College
Cybersecurity and Information Assurance Associates Degree in Applied Science -
Triton College
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