Summary
Overview
Work History
Education
Skills
Timeline
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Francisco Carranza

Chicago

Summary

Empathetic and customer-focused customer service professional looking to take on additional responsibilities at a larger retail location. Three years of experience managing phone and in-person queries in retail where I applied problem-solving and creative expertise to maintain a 99% satisfaction rate. making sure store is 100% organized well stocked and clean.

Overview

11
11
years of professional experience

Work History

Front End Service Clerk

Marianos
01.2023 - Current
  • Skilled Grocery Clerk with more than four years of experience in the customer service field and the ability to work in fast-paced environments.
  • Expertise in managing inventory, restocking shelves, organizing and maintaining a clean store, and promoting a friendly and welcoming environment.
  • Proven ability to work with colleagues and resolve conflicts, increase productivity, promote products and services, and create an excellent customer experience.
  • Helped customers find the products they want to buy, answer their questions about their features and freshness, and recommend brands that suit their needs
  • Receive online orders, look for the requested products, prepare packages and boxes, and send them to the customer
  • Coordinate with the store's delivery personnel the schedules and routes of their trucks to ensure on-time delivery of the orders
  • Mop and clean the store's floors and windows every day before opening, and regularly dust the shelves and tables to ensure that the store is always neat
  • Answered customers' questions and concerns and resolved their problems to enhance customer retention and satisfaction


Car Detailer

E Z Clean Car Wash
08.2020 - Current
  • Using equipment to clean vehicle interiors and exteriors by hand
  • Polishing vehicles
  • Drying vehicle exteriors, windows, windshields and mats
  • Ensuring proper stickers and plates stay attached to vehicles
  • Vacuuming the interiors of vehicles
  • Using cleaning agents to clean surfaces like upholstery and rugs
  • Using steam-cleaning equipment and cleaning agents to clean engines and engine compartments
  • Operating equipment like buffers, hoses and vacuums
  • Performing routine maintenance and inspections on vehicles
  • Providing customer service and responding to customer requests
  • Enhancing vehicle appearances with cleaning and protective agents
  • Monitoring inventory and ordering supplies as needed

Cook Shift Leader

Danny Pizza
11.2013 - 07.2018
  • Highly accomplished lead cook with over five years of experience in managing kitchen operations, planning menus and creating a range of diverse and delicious cuisines.
  • Direct a team of sous chefs, line cooks, and kitchen staff ensuring all food items were prepared with perfection and served on time
  • Create the Chef Cuisine menu planning, procurement and maintaining the right balance of food cost
  • Uphold rigorous hygiene standards across the kitchen and ensured adherence to health and safety regulations
  • Open and closed store long period of hours for work 10-12 hours a day
  • Instrumental in maintaining stock levels, conducting inventory checks, and ensuring minimal food waste


Education

High School Diploma -

John F Kennedy High School Chicago Il
06.2015

Skills

Computer skills Restocking Customer service skills Proficiency with inventory management software Proficiency with POS Math skills/Active listening Teamwork skills Organization Problem-solving Time management Professional demeanor

Timeline

Front End Service Clerk

Marianos
01.2023 - Current

Car Detailer

E Z Clean Car Wash
08.2020 - Current

Cook Shift Leader

Danny Pizza
11.2013 - 07.2018

High School Diploma -

John F Kennedy High School Chicago Il

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Francisco Carranza