Francey Thompson
Chicago
Summary
Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need.
Customer-focused for high productivity and efficient task completion. Possess specialized skills in customer service, inventory management, and sales techniques. Excel in communication, problem-solving, and adaptability to ensure positive shopping experiences and meet sales goals.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
26
26
years of professional experience
Work History
Baker
Crumbl Cookies
Chicago
10.2024 - Current
- Prepare dough and batters following established recipes and procedures.
- Operate baking equipment to ensure consistent product quality.
- Assisted in mixing, shaping, and decorating baked goods for customers.
- Collaborated with team members to streamline workflow processes.
General Manager
Wasabi Hibachi Grill
Cheyenne
03.2015 - 11.2021
- Led a team of associates in training and excellent work ethics, for growth and success.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained a smooth operation of incoming and outgoing guests to receive the best possible experience. Created strong customer return.
- Oversaw daily restaurant operations and ensured compliance with health standards.
Assistant Store Manager
Office Max/ Harbor Freight
Cheyenne
01.2014 - 11.2016
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service and sales techniques.
- Oversaw inventory management, including stock organization and replenishment.
Sales Manager
Dillard's
Cheyenne
11.2010 - 03.2014
- Led sales team to achieve quarterly targets and enhance customer engagement.
- Developed training programs to improve team skills and product knowledge.
- Analyzed market trends to identify new sales opportunities and strategies.
Warehouse Logistics Manager
Walmart
Corinne
04.2000 - 11.2010
- Managed inventory levels to ensure product availability and reduce excess stock.
- Developed and implemented warehouse policies and procedures to improve efficiency, accuracy, and safety.
- Collaborated with other departments to align logistics strategies with company goals.
- Oversaw daily operations of warehouse staff to maintain workflow and productivity.
Skills
- Customer service
- Communication skills
- Customer focused
- Team building and leadership
- Expertise in sales
Languages
Spanish
Professional
Timeline
Baker
Crumbl Cookies
10.2024 - Current
General Manager
Wasabi Hibachi Grill
03.2015 - 11.2021
Assistant Store Manager
Office Max/ Harbor Freight
01.2014 - 11.2016
Sales Manager
Dillard's
11.2010 - 03.2014
Warehouse Logistics Manager
Walmart
04.2000 - 11.2010