Francesca Medina
Crest Hill
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
11
11
years of professional experience
Work History
Chiropractor Assistant
Absolute Integrated Health Pain Management
06.2024 - Current
- Ensured timely insurance claim processing by accurately coding diagnoses and submitting necessary documentation.
- Assisted chiropractors with diagnostic tests, contributing to the development of effective treatment strategies.
- Supported patients during treatments by properly positioning them for optimal results.
- Monitored patient progress throughout treatments, reporting any concerns or improvements to the supervising chiropractor promptly.
- Demonstrated a strong commitment to patient care by consistently providing high-quality chiropractic assistance and going above and beyond job duties.
- Provided exceptional customer service, resulting in increased patient satisfaction and retention rates.
- Ensured a clean and sanitary environment by implementing strict hygiene protocols and maintaining equipment cleanliness.
- Developed strong rapport with patients through empathetic communication, fostering a supportive atmosphere within the clinic.
- Mentored new therapists in various massage techniques and best practices for optimal results.
- Reduced stress levels for patients with customized relaxation massages.
Uber Partner
Uber Eats
12.2021 - Current
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
Store Associate
Elegance Underneath
08.2023 - 12.2023
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Answered questions about store policies and addressed customer concerns.
Cashier/ Sales Associate
JB MDL Base Exchange
03.2019 - 09.2020
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
Sales Associate
Macys Department Store
11.2015 - 02.2017
- Engaged with customers to effectively build rapport and lasting relationships.
- Ensured superior customer service by addressing customers questions and concerns.
- Maintained display throughout the sales floor
- Recommended promotions and opportunities to customers
- Operated cash registers, managing financial transactions, and balancing drawers.
- Cross-selling products to increase purchase amounts
- Greeted customers upon arrival.
- Helped customers locate products and checked store system for merchandise at other sites.
Veterinarian Assistant
Timberline Animal Hospital
04.2015 - 10.2015
- Administered oral medical prescriptions
- Fed and bathed pets.
- Comforted and restrained pets during examinations.
- Monitored animals recovering from surgery.
- Maintained health standards by cleaning and sterilizing operating rooms, examination rooms, and Surgical equipment.
.
Barista/Cashier
Panera Bread
03.2015 - 10.2015
- Maintained health standards of countertops and food preparation area.
- Lead team to create attractive food presentations.
- Guaranteed superior customer service experience by addressing customer questions and concerns
- Communicated all store initiatives and promotions to customers to generate return business
- Ensured accuracy of new smartphone ordering system.
- Maintained and operated espresso machines, blenders, commercial coffee pots and other equipment.
- Assisted customers with food selection, inquiries, and order customization requests.
- Maintained security and accuracy of funds in cash system.
Receptionist
Relay Systems Of America
07.2014 - 12.2014
- Filed customer invoices and receipts.
- Served as first point of customer and vendor contact via telephone.
- Organized and mailed customer invoices and payments.
- Received and sent fax transmissions to partners and customers.
- Welcomed customers and vendors at the door.
- Maintained professional level of organization and cleanliness at the reception area.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
Office Assistant
Manheim Auto Auction
01.2014 - 07.2014
- Addressed customer questions and concerns.
- Filed automotive transaction forms by dealers.
- Entered automotive transaction data in company tracking system.
- Organized and mailed automotive transaction forms to customers .
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
Education
Bachelor of Arts - Psychology
Pennsylvania State University
University Park, PA05.2028
High School Diploma -
Lockport Township High School
Lockport, IL05.2014
Skills
- ID verification
- Exchanges and refunds
- Liquor regulations and compliance
- Loyalty program administration
- Quality assurance
- Sales floor sanitation
- PoS systems operation
- Customer relationship management
- POS terminal operation
- Clerical administration
- Strong communication skills
- Multitasking
Timeline
Chiropractor Assistant
Absolute Integrated Health Pain Management
06.2024 - Current
Store Associate
Elegance Underneath
08.2023 - 12.2023
Uber Partner
Uber Eats
12.2021 - Current
Cashier/ Sales Associate
JB MDL Base Exchange
03.2019 - 09.2020
Sales Associate
Macys Department Store
11.2015 - 02.2017
Veterinarian Assistant
Timberline Animal Hospital
04.2015 - 10.2015
Barista/Cashier
Panera Bread
03.2015 - 10.2015
Receptionist
Relay Systems Of America
07.2014 - 12.2014
Office Assistant
Manheim Auto Auction
01.2014 - 07.2014
Bachelor of Arts - Psychology
Pennsylvania State University
High School Diploma -
Lockport Township High School
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