Frances Baird
Niota
Summary
Enthusiastic human resource professional with experience in employee relations, benefits administration, and full cycle recruiting. Strengths lie in strong interpersonal skills, ability to maintain confidentiality, and knowledge of HR laws and regulations. Contributed significantly to fostering positive work culture in previous roles by effectively addressing employee concerns and facilitating resolution of workplace issues.
Overview
12
12
years of professional experience
Work History
Human Resource Assistant
Burlington Trailways
West Burlington
08.2022 - Current
- Find new and innovative ways to recruit and retain qualified full and part-time employees across six locations in two states.
- Coordinate and facilitate new hire orientation. To include; conducting reference and background checks, scheduling drug/alcohol screens, and ensuring all federal/state documents are completed.
- Maintain employee personnel and driver qualification files.
- Process hiring and termination paperwork.
Billing and Insurance Specialist
Southeast Iowa Regional Medical Center
West Burlington
07.2022 - 08.2022
- Accurately file insurance claims for the purpose of settling claims with the insurance carrier.
- Update existing policies and company records to reflect changes requested by policyholders and insurance companies.
- Work denials and appeals for all insurance carriers.
- Follow-up on outstanding accounts and note in billing software.
Warranty Administrator
Billion Automotive
Iowa City
12.2019 - 05.2022
- Process all warranty paperwork with the manufacturer and resolve chargeback discrepancies.
- Reconciling all warranty receivables with payment.
- Supervise service cashier. Process/post technician hours to excel spreadsheets and send to the payroll department.
- Prepare check and cash deposits daily.
Customer Service Clerk
Hy-Vee
Cedar Rapids
04.2013 - 02.2020
- Answer telephone calls promptly and provide friendly, helpful service to customers.
- Cashiering and assisting customers with returns.
- Handle customer feedback via phone, email, and in person.
- Completed shopping for customers online orders for grocery pickup.
Education
Associate of Applied Science (A.A.S.) - Human Resource Management
Kirkwood Community College
Cedar Rapids, IA12.2018
Diploma -
Linn Mar High School
Marion, IA05.2015
Skills
- Employee recruitment
- New hire orientation
- Document compliance
- Personnel file management
- Claim processing
- Human resources management
Timeline
Human Resource Assistant
Burlington Trailways
08.2022 - Current
Billing and Insurance Specialist
Southeast Iowa Regional Medical Center
07.2022 - 08.2022
Warranty Administrator
Billion Automotive
12.2019 - 05.2022
Customer Service Clerk
Hy-Vee
04.2013 - 02.2020
Associate of Applied Science (A.A.S.) - Human Resource Management
Kirkwood Community College
Diploma -
Linn Mar High School
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