Francis Carias Garay
Zion
Summary
Accomplished General Manager at Popeyes® Louisiana Kitchen, driving operational excellence and surpassing financial targets through strategic leadership and staff training. Enhanced service quality by implementing innovative programs and analyzing customer feedback. Proven problem solver with strong communication skills, adept at optimizing workflows and ensuring safety compliance. Achieved over 95% customer satisfaction through continuous improvement initiatives.
Overview
3
3
years of professional experience
Work History
General Manager
Popeyes® Louisana Kitchen
Gurnee, IL
08.2023 - Current
- Directed daily operations to ensure optimal efficiency and productivity across all restaurant functions.
- Implemented training programs for staff, enhancing service quality and employee performance.
- Managed budgetary controls, ensuring financial targets were consistently met or exceeded.
- Analyzed customer feedback to identify improvement opportunities in service delivery and menu offerings.
Machine Operator
Flextronics
Buffalo Grove, IL
02.2025 - 07.2025
- Operated machinery safely, adhering to all safety protocols and standards.
- Conducted quality inspections on finished products to ensure compliance with specifications.
- Assisted in troubleshooting equipment malfunctions, minimizing downtime during production runs.
- Collaborated with team members to optimize workflow and enhance productivity levels.
Education
Cosmetology -
Tricoci University of Beauty Culture
Libertyville, ILHigh School Diploma -
Zion-Benton Township High School
Zion05.2023
Skills
- Leadership and team building
- Problem resolution
- Efficient multi-tasker
- Effective leader
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Machine Operator
Flextronics
02.2025 - 07.2025
General Manager
Popeyes® Louisana Kitchen
08.2023 - Current
Cosmetology -
Tricoci University of Beauty Culture
High School Diploma -
Zion-Benton Township High School