FLOYD WILLS

Highly enthusiastic customer service professional with over twelve years client interface experience. Handle customer inquiries over the phone, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume). Dedicated Customer service representative motivated to maintain customer satisfaction and contribute to company success. Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Results driven teller and relationship banker with proven ability to establish rapport with clients. Personable and responsible teller with over 8 years in retail banking and customer service Industry Solid team player with upbeat, positive attitude. Customer focused individual with a solid understanding of the dynamics of the retail and banking industry Energetic and reliable retail sales associate skilled in high-end merchandise environments. Personable and responsible cashier with ten years in retail and customer service. Customer-focused retail sales associate with a solid understanding of the dynamics of the retail apparel and shoe industry. Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Patient and empathetic with extensive background in conflict resolution and customer care. CORE STRENGTHS Strong organizational skills Inventory control familiarity Quick learner Top sales performer Critical thinking skills Customer service expert Active listening skills Invoice processing Sharp problem solver Excellent cash handling ability Courteous demeanor Able to adapt to new challenges quickly Energetic work attitude seasoned in conflict Microsoft Soft Windows Proficient resolution Large cash/check deposits expert Self Starter