Floyd Jefferson
Chicago
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing guest, company and employee needs. Precise, prompt and always reaching for new heights.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Happy Holdings Shift Leader
Happy Holdings
Chicago
02.2025 - Current
- Supervised daily operations and ensured compliance with company policies.
- Trained new staff on procedures and customer service standards.
- Coordinated staff schedules to maintain adequate coverage during shifts.
- Managed inventory levels and conducted regular stock checks.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Assisted general manager with operations game plan and company initiatives implementation.
Shift Leader
AMC Theatres
Chicago
09.2023 - 05.2025
- Supervised daily operations of theatre staff and maintained service quality.
- Trained new employees on customer service and operational procedures.
- Coordinated scheduling for team members to ensure adequate coverage.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Collaborated with suppliers to coordinate timely deliveries and shipments.
- Developed procedures for efficient inventory organization and storage.
Warehouse Associate
Amazon
St. Peter’s
10.2022 - 09.2023
- Operated forklifts to transport goods across the warehouse efficiently.
- Managed inventory by scanning and organizing products in designated areas.
- Collaborated with team members to fulfill daily shipping and receiving tasks.
- Monitored stock levels and reported discrepancies to management promptly.
- Communicated effectively with team members on matters related to work assignments.
Education
Some College (No Degree) -
Harold Washington City College
Chicago, IllinoisSome College (No Degree) - Computer And Information Systems Security
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Staff supervision
- Inventory management
- Operational compliance
- Guest satisfaction training
Certification
- Manager serve safe
- Guest satisfaction training
- Sales training
- HR training
Accomplishments
- Employee of the month AMC (1/25)
- Employee of the quarter Happy holdings (9/25)
Timeline
Happy Holdings Shift Leader
Happy Holdings
02.2025 - Current
Shift Leader
AMC Theatres
09.2023 - 05.2025
Warehouse Associate
Amazon
10.2022 - 09.2023
Some College (No Degree) -
Harold Washington City College
Some College (No Degree) - Computer And Information Systems Security
Ivy Tech Community College of Indiana