Summary
Overview
Work History
Education
Skills
Timeline
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ANDREW WEIDENBACH

Crystal Lake

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

9
9
years of professional experience

Work History

Collections Specialist

JPMorgan Chase
03.2023 - Current
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
  • Maintained knowledge of industry best practices, attending meetings and workshops regularly to stay current on emerging trends within the field of debt recovery.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Responded to customer inquiries and provided detailed account information.

ATM & Debit Operations Associate

BCU
12.2022 - Current
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Received and processed stock into inventory management system.
  • Documented changes and actions in computer-based tracking system.

Jr. Loan Processor

BCU
09.2019 - 12.2022
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Prepared documents for underwriting by verifying client income, credit reports and other information.
  • Handled any conditions sent from underwriting departments.
  • Maintained long-term relationships with customers to provide best-in-class customer service.
  • Processed loans within various departments to achieve timely, accurate and fair proceedings.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Maintained compliance with privacy and security requirements, as well as federal statutes covering mortgage loans.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Consulted with outside vendors to identify and resolve loan closing issues.

Experience Representative Level

Volkswagen Credit
09.2018 - 08.2019


  • Detail oriented Communication/Conflict resolution, Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
  • Service account maintenance, take payments, or assess any customer's situations and provide solutions
  • Refer unresolved customer grievances to designated departments for further investigation.

Manager

Papa John's Pizza
10.2017 - 09.2018
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Organized and supervised employees and their corresponding duties
  • Met all sales goals and quotas for the weeks and months.

Delivery Driver

Papa John's Pizza
08.2016 - 10.2017
  • Collect money from customers, make change, and record transactions on customer receipts
  • Arrange merchandise and sales promotion displays or issue sales promotion materials
  • Education to customers
  • Listen to and resolve customers' complaints regarding products or services
  • Delivered products to customers in a timely and orderly manner, ensuring customer satisfaction.

Manager

Palm Beach Vapors
10.2015 - 03.2016
  • Create, maintain, and enter information into databases
  • Use computers for various applications, such as database management or word processing
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Provide services to customers, such as order placement or account information
  • Conduct searches to find needed information, using such sources as the Internet
  • Order and dispense supplies.

Education

High School Diploma -

Cary-Grove High School
Cary, IL

Skills

  • Technical Support and Assistance
  • Customer Experience Improvement
  • Customer Relationship Management
  • User Experience
  • Financial Services
  • Call Center Customer Service
  • Collaboration Experience
  • Auditing Experience
  • Microsoft Office
  • Credit and Debt Card Processing
  • Document and Records Management
  • Trained in Salesforce

Timeline

Collections Specialist

JPMorgan Chase
03.2023 - Current

ATM & Debit Operations Associate

BCU
12.2022 - Current

Jr. Loan Processor

BCU
09.2019 - 12.2022

Experience Representative Level

Volkswagen Credit
09.2018 - 08.2019

Manager

Papa John's Pizza
10.2017 - 09.2018

Delivery Driver

Papa John's Pizza
08.2016 - 10.2017

Manager

Palm Beach Vapors
10.2015 - 03.2016

High School Diploma -

Cary-Grove High School

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