Overview
Work History
Education
Timeline
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Fiza Shaikh

Chicago

Overview

4
4
years of professional experience

Work History

Account Manager

Paylocity
Schaumburg
10.2024 - 05.2025
  • Utilized problem-solving skills when dealing with difficult customers.
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
  • Identified customer needs by asking questions and advising on best solutions.

Bank Teller

Wintrust Financial Corporation
Chicago
08.2023 - 04.2024
  • Customer Service Excellence: Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates with professionalism and accuracy.
  • Transaction Efficiency: Processed customer transactions promptly, ensuring minimal wait times and maintaining high customer satisfaction.
  • Relationship Building: Leveraged excellent interpersonal and communication skills to build and strengthen customer relationships, fostering a positive banking experience.
  • Accuracy and Precision: Completed highly accurate, high-volume money counts using both manual and machine-driven approaches, ensuring error-free operations.
  • Financial Needs Assessment: Learned about customers' financial needs, established trust, and optimized sales opportunities, resulting in enhanced quality customer service and increased sales.
  • Relevant Skills: Customer Service, Transaction Processing, Interpersonal Communication, Financial Needs Assessment, Cash Management, Sales Optimization, Accuracy and Attention to Detail, Time Management, Problem Solving, Compliance and Regulation Adherence

Call Center Representative

NICL Laboratories
Chicago
12.2022 - 07.2023
  • Policy Adherence: Adhered to company policies and scripts, consistently achieving call-time and quality standards.
  • Customer Satisfaction: Achieved a high satisfaction rating through proactive one-call resolutions of customer issues.
  • Team Collaboration: Collaborated with the shipping team to track shipments, verify, and handle product returns efficiently.
  • Continuous Improvement: Attended telephone skills and program information training sessions to boost aptitude and performance.
  • Relevant Skills: Policy Adherence, Customer Satisfaction, Team Collaboration, Continuous Improvement, Data Management, Call Handling, Problem Resolution, Time Management, Attention to Detail, Communication Skills

Front Desk Agent

Renaissance Hotels
Chicago
08.2021 - 01.2022
  • Local Knowledge: Acquired in-depth knowledge of the surrounding area to offer guests information about dining options, entertainment, and shopping activities.
  • Reservation Processing: Used internal software (Salesforce) to process reservations, check-ins, and check-outs efficiently.
  • Customer Interaction: Answered a multi-line phone system and greeted callers enthusiastically, providing excellent customer service.
  • Technical Troubleshooting: Resolved equipment issues through effective troubleshooting.
  • Security Monitoring: Monitored security and handled incidents calmly, ensuring guest safety.
  • Relevant Skills: Local Knowledge, Reservation Processing, Customer Interaction, Technical Troubleshooting, Security Monitoring, Salesforce Proficiency, Multi-line Phone System Management, Customer Service, Problem Solving, Attention to Detail

Education

BS - Finance

ROOSEVELT UNIVERSITY
Chicago, IL
04.2025

Timeline

Account Manager

Paylocity
10.2024 - 05.2025

Bank Teller

Wintrust Financial Corporation
08.2023 - 04.2024

Call Center Representative

NICL Laboratories
12.2022 - 07.2023

Front Desk Agent

Renaissance Hotels
08.2021 - 01.2022

BS - Finance

ROOSEVELT UNIVERSITY

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Fiza Shaikh