Fionna (danny) Brennan
Troy
Summary
Dynamic and creative professional with extensive experience at Dunkin Donuts & Baskin Robbins, excelling in customer service and food safety. Proven ability to enhance product presentation and foster team collaboration, resulting in increased customer satisfaction and repeat business. Skilled in pastry preparation and adept at multitasking in fast-paced environments. Able to be self managed and time manage task through out a shift.
Overview
7
7
years of professional experience
Work History
Baker/ Barista
Dunkin Donuts & Baskin Robbins
07.2023 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Created appealing displays to showcase products in bakery.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
- Leveraged social media to showcase bakery creations, significantly increasing online engagement and inquiries.
- Cleaned and maintained kitchen equipment and oven.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
Shift Lead
Starbucks
06.2021 - 02.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
Cashier
Quick Trip
03.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Assistant Manager
Circle K
01.2021 - 08.2022
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Assistant Manager
Dairy Queen Grill & Chill
07.2018 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
High School Diploma -
Highland High School
Highland, ILSkills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Food safety
- Kitchen safety
- Oven operation
- Adaptive and creative
- Time management
- Management
- Product presentation
- Opening and closing duties
- Basic math
- Pastry preparation
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Hand-eye coordination
- Multilingual in 2 languages fluently, currently learning more than one
- Fast learner/ hands on learner
Timeline
Baker/ Barista
Dunkin Donuts & Baskin Robbins
07.2023 - Current
Cashier
Quick Trip
03.2022 - 12.2022
Shift Lead
Starbucks
06.2021 - 02.2022
Assistant Manager
Circle K
01.2021 - 08.2022
Assistant Manager
Dairy Queen Grill & Chill
07.2018 - 01.2022
High School Diploma -
Highland High School
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