Fiona Farsalas
Itasca
Summary
Skilled Barista and Bookseller with a track record of exceptional customer service and leadership, demonstrated during tenures at Half Price Books, Starbucks, and other cafes. Leveraged strong organizational skills and cleanliness to enhance customer experiences significantly, showcasing an ability to anticipate customer needs and excel in fast-paced environments. Expert in POS system operation and safe food handling, consistently prioritizing hospitality service excellence.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
09.2025 - Current
- Prepared high-quality coffee beverages following standard recipes and customer preferences.
- Maintained cleanliness and organization of workstations and customer areas.
- Engaged with customers to provide exceptional service and product recommendations.
- Collaborated with team members to ensure smooth daily operations during peak hours.
- Adapted quickly to changing menu items and seasonal promotions for enhanced customer experience.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Streamlined drink preparation process for increased efficiency and consistent taste.
Bookseller
Half Price Books
05.2025 - 08.2025
- Organized inventory and maintained store displays for optimal product visibility.
- Processed transactions efficiently using point-of-sale systems to ensure customer satisfaction.
- Collaborated with team members to restock shelves and manage inventory turnover effectively.
- Participated in promotional events to increase store traffic and boost sales initiatives.
- Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
- Provided exceptional customer service through active listening, addressing concerns promptly and professionally.
- Established strong relationships with customers to encourage repeat business.
Barista
Fulla Beans
05.2024 - 08.2024
- Prepared and served high-quality beverages according to company standards.
- Developed knowledge of menu items to effectively promote seasonal offerings to customers.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
Barista
Starbucks
11.2021 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
Barista
Barnes & Noble
07.2021 - 11.2021
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Operated point-of-sale system accurately for order processing and payment handling.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Education
Forensic Chemistry
Ohio University
Athens, OH05-2027
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Problem-solving
- Cash handling
- Active listener
- POS systems
- Customer service
- Strong communication and interpersonal skills
Timeline
Barista
Starbucks
09.2025 - Current
Bookseller
Half Price Books
05.2025 - 08.2025
Barista
Fulla Beans
05.2024 - 08.2024
Barista
Starbucks
11.2021 - 08.2023
Barista
Barnes & Noble
07.2021 - 11.2021
Forensic Chemistry
Ohio University
Professional Experience
Undergraduate Research
Jackie O's
Advisors: Dr. Mick Held and Dr. Becky Barlag