Finneas Easley
Morton
Summary
I started in retail when I turned 16 at Cracker Barrel and learned the basics of customer service, including how to script items and sell them to people. I then got hired at Taco Bell later in the year and moved up to Shift Manager about 2 years later and learned how to manage people. I learned team building and people development skills. Dairy Queen then offered me to work for them after seeing me in action, where I was able to help them build a new team for a newly opened location.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
Taco Bell
East Peoria, US, United States
07.2022 - Current
- Encourages team to work together towards a common goal
- Trained and mentored team members, fostering a collaborative environment that improved team performance and morale.
- Resolved customer complaints promptly and effectively, maintaining a high level of customer satisfaction.
- Creativity with new ways to encourage team to approach problems and resolve them
- Supervised and coordinated daily operations to ensure efficient workflow and exceptional customer service.
Shift Manager
Dairy Queen
Morton, US, United States
03.2025 - 07.2025
- Oversaw daily operations of the shift, ensuring efficient workflow and adherence to company policies.
- Facilitated team meetings to communicate shift objectives and foster a collaborative work environment.
- Trained new employees on operational procedures, customer service standards, and health and safety regulations.
- Maintained a high level of customer satisfaction by addressing concerns promptly and effectively.
- Collaborated with upper management to develop strategies for improving operational efficiency.
Sales Associate
Dick’s Sporting Goods
Peoria, IL
11.2025 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Maintained visual merchandising standards, promoting sales through attractive product displays.
- Collaborated with team members to achieve weekly sales targets and improve store performance.
- Fulfilled online orders
Retail
Cracker Barrel
Morton, US, United States
03.2022 - 08.2022
- Delivered exceptional customer service to enhance the shopping experience and foster customer loyalty.
- Utilized point-of-sale systems effectively to process transactions and handle cash management with accuracy.
- Collaborated with team members to execute merchandising strategies and maintain an inviting store atmosphere.
Education
Associate's Degree - Business
Illinois Central College
East Peoria, United States01.2027
High School Diploma - undefined
Morton High School
Morton, United States01.2024
Skills
- Initiative - Advanced
- Customer Engagement - Expert
- Attention to Detail - Expert
- Team Collaboration - Expert
- Training and Development - Advanced
- Shift Management - Expert
- Team Leadership - Advanced
- Problem Solving - Advanced
- Communication Skills - Expert
- Cash Management - Expert
- Customer Service - Advanced
Certification
- ServSafe certified
- Allergens certified
Interests
The most important thing in my life is my faith as a Christian I love the St Louis Cardinals and the Indianapolis Colts, and have a strong passion for sports I play pickleball all of the time with my friends and anyone else who is on the courts I love all kinds of music, I can't go a day without listening to it
Timeline
Sales Associate
Dick’s Sporting Goods
11.2025 - Current
Shift Manager
Dairy Queen
03.2025 - 07.2025
Shift Manager
Taco Bell
07.2022 - Current
Retail
Cracker Barrel
03.2022 - 08.2022
Associate's Degree - Business
Illinois Central College
High School Diploma - undefined
Morton High School