Finn Conley
Chicago
Summary
Highly adaptable and quick-thinking problem solver with a strong ability to thrive in fast-paced environments. Main focus is on ensuring customer satisfaction and providing assistance to the best of abilities. Prioritizes building strong relationships with colleagues and valued customers.
Overview
4
4
years of professional experience
Work History
Networking Care Specialist II
Toast
11.2022 - 12.2024
- Provided compassionate support to clients, enhancing their overall well-being.
- Improved client satisfaction by addressing concerns promptly and with empathy.
- Fixed networks, and provided support directly to restaurants
- Maintained network security with regular updates and monitoring of firewalls and antivirus software.
- Performed root cause analysis for recurring issues, implementing long-term solutions to prevent future occurrences effectively.
- Conducted comprehensive network assessments, identifying areas for potential improvement or expansion.
- Liaised between different departments to ensure seamless communication across all networks within the company infrastructure.
- Enhanced network performance by troubleshooting and resolving connectivity issues.
- Provided training to end-users on networking best practices, increasing their confidence in utilizing available technology resources.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Worked with technology everyday, assisting customers in getting any and all of their "Toast" branded equipment working.
General Sales Associate
Micro Center
09.2022 - 11.2022
- Greeted customers and offered assistance to build favorable first impression and positive experience.
- Informed customers about current sales, promotions and policies to shape buying behavior.
- Answered questions with useful and accurate information to earn customer confidence and build trust.
- Recommended merchandise options to fulfill variety of customer wants and needs.
- Explained features and benefits of merchandise to customers to increase sales and profits.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assessed customer needs to provide assistance and information on product features.
- Sold various products by explaining unique features and educating customers on proper application or usage.
General Sales Associate
Micro Center
03.2022 - 09.2022
To-Go Specialist/Server Assistant
Red Lobster
07.2021 - 09.2021
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Carried food orders to specific restaurant tables and served guests.
- Delivered customer service excellence by promptly filling orders, communicating food requests to kitchen personnel and offering assistance ahead of requests.
- Calculated charges, issued table checks and collected payments from customers.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Effectively multitasked within fast-paced environment.
Host
Olive Garden
03.2021 - 06.2021
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Notified server after seating parties in section to facilitate prompt service.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Built positive relationships with other front-of-house and kitchen staff.
- Answered phones promptly to record and confirm reservations.
- Took beverage orders and served drinks during peak meal times.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
Education
High School Diploma -
Nicholas Senn Highschool
06.2021
Skills
- Friendly and Outgoing
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Listening Skills
- Reliable and Punctual
- Outgoing Personality
- Sales Development
- Network troubleshooting
- Great with Technology
Contact
Chicago, IL 60640
Education and Training
other,Chicago, IL
Timeline
Networking Care Specialist II
Toast
11.2022 - 12.2024
General Sales Associate
Micro Center
09.2022 - 11.2022
General Sales Associate
Micro Center
03.2022 - 09.2022
To-Go Specialist/Server Assistant
Red Lobster
07.2021 - 09.2021
Host
Olive Garden
03.2021 - 06.2021
High School Diploma -
Nicholas Senn Highschool
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