Finley Roskos
O'Fallon,IL
Summary
Professional with background in customer service, ready to create welcoming experiences for all visitors. Skilled in communication, conflict resolution, and maintaining positive environment. Reliable team player who adapts to changing demands and consistently delivers results. Known for friendly demeanor, strong organizational abilities, and commitment to enhancing guest satisfaction. Dedicated to pursuing a college degree, a law degree, and a career in government service.
Overview
4
4
years of professional experience
Work History
Greeter
The Lourve Salon and Spa
06.2021 - Current
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
- Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
Shift Leader
Gator's Frozen Custard
05.2022 - 08.2023
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Trained new employees on company policies and procedures to ensure a seamless onboarding experience.
Education
Bachelor of Science - Political Science And Communications
University of Illinois At Urbana-Champaign
Champaign, IL06-2028
High School Diploma -
O'Fallon Township High School
600 S Smiley St, O'Fallon, IL06-2024
Skills
- Emotional Resilience
- Proactive Problem-Solving
- Effective Team Collaboration
- Friendly Attitude
- Proficient Problem Solving
- Dedicated Work Ethic
- Consistent Reliability
- Nonverbal Communication Awareness
Timeline
Shift Leader
Gator's Frozen Custard
05.2022 - 08.2023
Greeter
The Lourve Salon and Spa
06.2021 - Current
Bachelor of Science - Political Science And Communications
University of Illinois At Urbana-Champaign
High School Diploma -
O'Fallon Township High School
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