Fernando Arroyo
Chicago
Summary
Looking for a new challenging position to grow and enhance my customer service experience.
Professional Parts Specialist prepared to excel in managing inventory, sourcing components, and ensuring efficient parts distribution. Strong focus on team collaboration and achieving tangible results, with adaptability to meet changing needs. Reliable in maintaining quality standards and fostering productive work environments. Skilled in inventory management, vendor relations, and technical support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Parts Specialist
Countryside Mitsubishi
03.2024 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Tracked parts use and charged items to customer accounts for billing.
- Organized parts storage and stocked inventory according to established guidelines.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
Retail/Commercial -stock Manager
Maverick Auto Parts
10.2018 - 02.2023
- In charge of parts to be scanned and received, keeping stocked parts well organized, tracking missing parts, take special orders to manager to give to the customers, summit report by the end of the day
- I was also commercial manager and retail at the same time, most of the time I would be routing the drivers and helping out shops over the phone
- Would help out retail with walking costumers and phones
- Conducted regular inventory audits to maintain system accuracy against physical stock.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Dishwasher
Edelweiss Restaurant
02.2016 - 03.2017
- Additional duties included food preparation and maintenance of kitchen area
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Maintenance
McDonald's
09.2015 - 01.2016
- Maintained a clean and safe environment for our customers in the following areas: restaurant, kitchen and parking lot
- Enhanced communication between maintenance and operations teams by effectively briefing personnel on the status of support equipment and upcoming maintenance actions.
Education
Maccormac College
Chicago, IL04.2025
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West Town Academy
Chicago, IL02.2018
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Steinmetz college Prep
Chicago, IL06.2016
Skills
- Phones maintenance and setup Familiar with most operating systems
- Self taught in basic computer maintenance
- Shipping and receiving
- Returns processing
- Packaging and labeling
- Parts identification
- Parts documentation
- Cost reduction strategies
- Customer service
- Ordering parts
- Verbal and written communication
- Invoice processing
- Email communication
- Inventory management
- Inventory auditing
- Forklift operation
- Training and coaching
- Goal setting
- Parts department organization
- Stock number and pricing data
- Parts recommendation
- Payment processing
- Cash handling
- Decision-making
- Relationship building
- Safety procedures
Accomplishments
- Built productive, successful team using key training and development strategies.
- Improved monthly sales by [Number]%.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
LANGUAGES
Fluent in both English and Spanish.
Certification
- Certified [Parts Specialist], [Countryside Mitsubishi] - [2024]
Timeline
Parts Specialist
Countryside Mitsubishi
03.2024 - Current
Retail/Commercial -stock Manager
Maverick Auto Parts
10.2018 - 02.2023
Dishwasher
Edelweiss Restaurant
02.2016 - 03.2017
Maintenance
McDonald's
09.2015 - 01.2016
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West Town Academy
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Steinmetz college Prep
Maccormac College
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