FERNANDA DALAI GARCIA
Chicago
Overview
5
5
years of professional experience
Work History
Help Desk Technician
University of Illinois Urbana-Champaign
Urbana
08.2022 - Current
- Responsible for resolving tickets through a TDX help desk system.
- Streamlined IT support processes, enhancing response times for staff and students, while managing diverse device ecosystems and ticket resolution systems.
- Optimized help desk operations, reducing average ticket resolution time, and improving user satisfaction across campus technology platforms.
Nursing Student
Carle Foundation Hospital
Urbana
01.2024 - 08.2025
- Communicated effectively with patients and their families to ensure understanding of treatment plans and instructions.
- Provided direct nursing care to patients, including wound care, medication administration, and other treatments.
- Collaborated with multidisciplinary teams to coordinate patient care across departments.
Data Analysis & Assessment Intern
Morton High School District Office
Cicero
05.2020 - 08.2024
- Managed critical district projects, consistently meeting tight deadlines and delivering high-quality outcomes that improved operational efficiency.
- Partnered with cross-functional teams to align data analysis with educational goals, fostering a culture of informed decision-making.
Student Teacher
Rantoul Township High School
Rantoul
01.2024 - 05.2024
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
Education
MASTER'S OF SCIENCE - NURSING
University of Illinois At Chicago
Chicago12-2026
B.A. - ENGLISH WITH A SECONDARY EDUCATION MINOR
University of Illinois Urbana-Champaign
Champaign, IL05.2024
Skills
- Problem solving
- Patient care
- Collaborative teamwork
- Time management
- Data analysis
- Customer service
Certifications And Awards
- Nursing Assistant Certification (CNA)
- License in Teaching English Language Arts (PEL)
- Basic Life Support Certification (BLS)
- Microsoft Office Certified (Word, PowerPoint, Teams, Excel)
Timeline
Nursing Student
Carle Foundation Hospital
01.2024 - 08.2025
Student Teacher
Rantoul Township High School
01.2024 - 05.2024
Help Desk Technician
University of Illinois Urbana-Champaign
08.2022 - Current
Data Analysis & Assessment Intern
Morton High School District Office
05.2020 - 08.2024
MASTER'S OF SCIENCE - NURSING
University of Illinois At Chicago
B.A. - ENGLISH WITH A SECONDARY EDUCATION MINOR
University of Illinois Urbana-Champaign
Similar Profiles
TOSIN AKINGBULETOSIN AKINGBULE
Research Assistant at University of Illinois Extension, University of Illinois Urbana, ChampaignResearch Assistant at University of Illinois Extension, University of Illinois Urbana, Champaign
Vanshika ChananaVanshika Chanana
Teaching Assistant at University of Illinois, Urbana-ChampaignTeaching Assistant at University of Illinois, Urbana-Champaign
Jalen LewisJalen Lewis
Building Service Worker at University of Illinois, Urbana-ChampaignBuilding Service Worker at University of Illinois, Urbana-Champaign
Nathan WhalenNathan Whalen
Steam & Power Plant III at University of Illinois, Urbana-ChampaignSteam & Power Plant III at University of Illinois, Urbana-Champaign
CHIEDZA NADIA TAPFUMANEYICHIEDZA NADIA TAPFUMANEYI
Clinical Applications Manager at CSI Healthcare ITClinical Applications Manager at CSI Healthcare IT