Tammy Fenger
South Beloit
Summary
Dynamic healthcare professional with extensive experience at Heartland Hospice, excelling in regulatory compliance and clinical leadership. Proven track record in data analysis and proactive problem-solving, driving quality improvement initiatives. Adept at educating teams and enhancing patient care, ensuring successful survey outcomes and high standards of service delivery.
Overview
18
18
years of professional experience
Work History
REGIONAL QUALITY OPERATIONS AUDITOR
Heartland Hospice
07.2024 - Current
- Reviewed medical records to ensure compliance with regulatory requirements and policies.
- Conducted various surveys, including State, Federal, Complaint, and Accreditation surveys.
- Educated staff on documentation practices to minimize standard and conditional deficiencies.
- Analyzed data, identified discrepancies, and recommended corrective actions.
- Provided written survey results to key management for informed decision-making.
- Assisted in educational initiatives regarding plan of care corrections.
REGIONAL AFTER-HOURS PATIENT CARE COORDINATOR
Heartland Hospice
04.2020 - 07.2024
- Delivered after-hours management support to clinical staff, ensuring quality patient care across Midwest Region.
- Ensured compliance with legal, organizational, and medical standards throughout operations.
- Developed and coordinated patient care plans, facilitating after-hours admissions and collaboration among stakeholders.
REGIONAL MOBILE DIRECTOR OF PATIENT SERVICES
Heartland Hospice
02.2015 - 04.2020
- Overhauled struggling agencies facing survey failures, staff shortages, or leadership challenges.
- Delivered orientation, in-service training, and continuing education for professional development.
- Conducted one-on-one joint field visits emphasizing education and compliance.
- Attained certification as an Alzheimer's Disease and Dementia Care Trainer through NCCDP.
DIRECTOR OF PATIENT SERVICES
Heartland Hospice
12.2013 - 02.2015
- Provided clinical leadership for 80 staff members and a patient census exceeding 300.
- Developed objectives and standard operating procedures for nursing and clinical teams.
- Served as QUAPI director, establishing standards, analyzing data, and driving improvement initiatives.
- Engaged with physicians, internal staff, and external partners to enhance collaboration.
- Resolved all customer concerns efficiently to maintain satisfaction.
- Coordinated transition from paper charting to electronic medical records (HCHB).
DIRECTOR OF NURSING
Beloit Health System
12.2007 - 11.2013
- Evaluated and documented care for assisted living residents across two states.
- Reviewed medical records prior to admission and annually to ensure quality standards.
- Managed compliance with regulatory agencies and upheld internal policies effectively.
- Promoted resident health and independence through active communication with residents, families, and agencies.
- Oversaw staffing and management of healthcare positions in both facilities.
- Ensured high levels of customer service and maintained employee morale consistently.
- Assisted with marketing efforts, achieving occupancy rates exceeding 95%.
Education
Associate of Applied Science - Nursing
Rock Valley College
Rockford, IL05-2007
Skills
- Regulatory compliance and policy enforcement
- Clinical leadership and case management
- Effective communication and public speaking
- Proactive problem solving and critical thinking
- Adaptability to change and quality improvement
- Strong work ethic and professional development
- Data analysis
- Survey preparation
References
Available upon request
Timeline
REGIONAL QUALITY OPERATIONS AUDITOR
Heartland Hospice
07.2024 - Current
REGIONAL AFTER-HOURS PATIENT CARE COORDINATOR
Heartland Hospice
04.2020 - 07.2024
REGIONAL MOBILE DIRECTOR OF PATIENT SERVICES
Heartland Hospice
02.2015 - 04.2020
DIRECTOR OF PATIENT SERVICES
Heartland Hospice
12.2013 - 02.2015
DIRECTOR OF NURSING
Beloit Health System
12.2007 - 11.2013
Associate of Applied Science - Nursing
Rock Valley College