Felton Russell
Chicago
Summary
Dedicated security professional with strong skills in monitoring protocols and emergency response. Committed to ensuring safety and promoting a secure environment.
Overview
13
13
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Chicago
05.2025 - 07.2025
- Monitored facility access and ensured compliance with security protocols.
- Conducted regular patrols to identify and report security issues.
- Responded promptly to alarms and emergencies, ensuring safety of individuals.
- Engaged with staff and visitors to promote a secure environment.
- Provided exceptional customer service while enforcing security measures.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Warehouse Worker
Cintas
Chicago
05.2023 - 12.2024
- Sorted and organized inventory in designated storage areas.
- Operated forklifts to move and transport materials safely.
- Loaded and unloaded shipments following safety protocols.
- Conducted regular inventory checks to maintain stock accuracy.
- Used pallet jacks to move items to and from warehouse locations.
Customer Service Assistant
Chicago Transit Authority, CTA
Chicago
08.2015 - 02.2022
- Resolved customer complaints efficiently while maintaining a positive service environment.
- Trained new staff on customer service protocols and operational procedures effectively.
- Maintained a clean and organized work area at all times.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers regarding needs and addressed concerns.
- Kept up-to-date on new products, services, promotions, and other changes that affect customer service operations.
Armed Security Officer
Kate's Detective & Security
Chicago
04.2012 - 02.2018
- Patrol of CHA buildings and property.
- Documented incidents and maintained accurate records for reporting purposes.
- Provided assistance during events, ensuring crowd control and adherence to safety protocols.
- Trained new security personnel on protocols and emergency response techniques.
Education
High School Diploma -
Orr Community Academy
Chicago, IL08-1994
Skills
- Monitoring protocols
- Emergency response
- Security surveillance
- Report writing
- Customer service
- Crowd control
Affiliations
- Fratenity of Free Mason. Community service work. Assist in feeding the homeless, passing uniforms, school supplies for back to school.
Timeline
Security Officer
Allied Universal Security Services
05.2025 - 07.2025
Warehouse Worker
Cintas
05.2023 - 12.2024
Customer Service Assistant
Chicago Transit Authority, CTA
08.2015 - 02.2022
Armed Security Officer
Kate's Detective & Security
04.2012 - 02.2018
High School Diploma -
Orr Community Academy