Felix Roland
Skokie
Summary
Versatile professional with a strong focus on customer service and point-of-sale operations. Recognized for exceptional multitasking abilities and a commitment to problem resolution. Ready to contribute to team success and elevate customer satisfaction.
Overview
2
2
years of professional experience
Work History
Frontline Member Associate
Sam's Club
Evanston
06.2024 - 12.2025
- Collaborated with team members to deliver exceptional customer service, enhancing overall member experience.
- Educated members about membership benefits and promotions.
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Handled returns efficiently, achieving high customer satisfaction.
- Developed strong interpersonal skills through frequent interactions with customers.
- Processed payments accurately using cash register and POS systems, ensuring smooth transactions.
Customer Service Associate
Walgreens
Skokie
02.2024 - 06.2024
- Processed transactions efficiently using point-of-sale systems to enhance customer experience.
- Assisted customers in locating products and answering inquiries to improve satisfaction.
- Organized and maintained cleanliness of sales floor displays to create an inviting shopping environment.
- Restocked shelves with merchandise to ensure availability.
Footwear Associate
Dick Sporting Goods
Niles
09.2023 - 01.2024
- Guided customers in selecting footwear tailored to their specific needs, enhancing satisfaction.
- Ensured clean and organized sales floor, contributing to a positive shopping experience.
- Stocked merchandise and ensured accurate product displays throughout the store.
- Worked with team members to achieve daily inventory management goals, streamlining operations.
Education
High School Diploma -
Niles West High School
Skokie, IL05-2025
Some College (No Degree) - Accounting
Oakton Community College
Des Plaines, ILSkills
- Point-of-sale operation
- Customer service
- Problem resolution
- Multitasking
- Time management
- Quick learner
- Team collaboration
- Calm under pressure
Timeline
Frontline Member Associate
Sam's Club
06.2024 - 12.2025
Customer Service Associate
Walgreens
02.2024 - 06.2024
Footwear Associate
Dick Sporting Goods
09.2023 - 01.2024
High School Diploma -
Niles West High School
Some College (No Degree) - Accounting
Oakton Community College