Travel
Hi, I’m
Felipe Vecino
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills in four lanaguages, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
16
years of professional experience
5
Languages
Work History
Mindful Media PR
Sales and Service Representative
10.2020 - 01.2023
Job overview
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Assisted in the development of sales strategies by providing insights on competitor offerings and market trends.
- Developed personalized solutions for clients based on their unique challenges and goals, leading to higher conversion rates.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
- Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
- Met with existing customers and prospects via zoom to discuss business needs and recommend optimal solutions.
ENA International Student Services
Sales and Marketing Manager
02.2016 - 01.2020
Job overview
- Sales and Marketing Manager for Student exchange agency partnered with over 20 Language Schools, High Schools, and Universities throughout North America.
- Promoted foreign exchange programs and mediated partnerships with educational institutions.
- Conducted meetings with various educational institutions across Canada and the US.
- Arranged flights, student visas, insurance and homestay accommodation as required per each client.
- Ensured the highest level of client safety and satisfaction through maintained communication channels.
- Enhanced brand visibility by implementing targeted marketing campaigns and engaging social media strategies.
- Leveraged consumer insights from market research initiatives to guide product development efforts in alignment with customer preferences.
Network TwentyOne Corporation
Simultaneous Interpreter/Translator
02.2010 - 01.2016
Job overview
- Official interpreter and business support for firm with operations in over 40 countries and 25 languages around the world.
- Translated live conferences for N21 Corporation Conferences and Events for the Latin American Market.
- Increased understanding among conference attendees with real-time interpreting services for keynote speakers.
- Translated, recorded and dubbed audio for various promotional and training materials.
- Streamlined language barriers with seamless interpretation of complex information for diverse audiences.
- Supported international negotiations, enabling effective communication between parties speaking different languages.
Viajando.com.co
Travel Sales Agent
01.2009 - 01.2010
Job overview
- Streamlined booking processes for efficiency, reducing errors and improving customer satisfaction rates.
- Prepared detailed travel documentation for clients, including itineraries, tickets, vouchers, and relevant information, ensuring a seamless experience from start to finish.
- Assisted in marketing initiatives that increased brand visibility leading to an influx of new clientele seeking specialized travel experiences.
- Maintained comprehensive knowledge of various reservation systems to efficiently book flights, accommodations, tours, and other travel-related services.
- Enhanced customer experience by promptly addressing concerns, resolving issues, and offering alternative solutions.
La Casona Restaurant
Customer Sales and Service Expert
07.2007 - 01.2009
Job overview
- Sales and service representative for typical Colombian food restaurant with over 70 years of operation.
- Developed procedures to improve operational efficiency.
- Implemented techniques and established best practice to resolve issues raised by customers.
- Dealt directly with customers as their first point of contact upon any complaint.
- Greeted and acknowledged guests during events.
- Communicated delays and ensure optimal guest experience.
- Provided sales and customer service assistance to walk-in traffic
- Modeled best practices for sales and customer service.
Education
Universidad Industrial De Santander (UIS)Bucaramanga, Colombia
3 Years - Industrial Engineering
07.2006 - 5 2009
John Abbott CollegeSt. Anne de Bellevue, Canada
2 Years - Pure and Applied Sciences
07.2004 - 5 2006
Skills
Adaptable: Flexible to work under different settings and shifting schedules
Goal-Oriented
Empathy: Consistent listener - Culturally aware and sensitive
Client Service
Communication: Confident and articulate with a history communicating in a diverse range of professional capacities in different countries
Team Work: Effective collaborator and passionate team player
Performance Tracking
Problem Solving: Positive approach to finding solutions and generating alternatives to requests with grace
Interests
Cultures
Lannguages
Photography
Videography
Art
Background
Having been raised in 3 different countries (Colombia, USA, Canada), I have a peculiar passion for travel, integrating into new cultures, learning new languages and connecting with people worldwide.
Timeline
Sales and Service Representative
Mindful Media PR
10.2020 - 01.2023
Sales and Marketing Manager
ENA International Student Services
02.2016 - 01.2020
Simultaneous Interpreter/Translator
Network TwentyOne Corporation
02.2010 - 01.2016
Travel Sales Agent
Viajando.com.co
01.2009 - 01.2010
Customer Sales and Service Expert
La Casona Restaurant
07.2007 - 01.2009
Universidad Industrial De Santander (UIS)
3 Years - Industrial Engineering
07.2006 - 5 2009
John Abbott College
2 Years - Pure and Applied Sciences
07.2004 - 5 2006