Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Felipa Basilio

Elk Grove Village

Summary

Dedicated Shift Leader with a proven track record in team leadership and staff supervision. Skilled in training and mentoring, ensuring high service quality and operational efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shift Leader

Stabucks
Mount Prospect, IL
07.2020 - Current
  • Supervised daily operations to ensure efficient service and product quality.
  • Trained and mentored new team members on operational procedures and customer service standards.
  • Implemented inventory management practices to minimize waste and optimize stock levels.
  • Coordinated staff schedules to align with peak business hours and enhance team performance.

Shift Leader

Dunkin' Donuts
Mount Prospect, IL
03.2016 - 06.2020
  • Implemented efficient workflow processes, improving service speed during peak hours.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.

Education

Phlebotomy Training Specialists
Schaumburg, IL
11.2025

High School Diploma -

Wheeling High School
Wheeling, IL
05.2015

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Staff supervision
  • Shift leadership

Certification

  • PT - Phlebotomy Technician
  • Certified food handler, starbucks

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Shift Leader

Stabucks
07.2020 - Current

Shift Leader

Dunkin' Donuts
03.2016 - 06.2020

Phlebotomy Training Specialists

High School Diploma -

Wheeling High School
Felipa Basilio