Dedicated Shift Leader with a proven track record in team leadership and staff supervision. Skilled in training and mentoring, ensuring high service quality and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Leader
Stabucks
Mount Prospect, IL
07.2020 - Current
Supervised daily operations to ensure efficient service and product quality.
Trained and mentored new team members on operational procedures and customer service standards.
Implemented inventory management practices to minimize waste and optimize stock levels.
Coordinated staff schedules to align with peak business hours and enhance team performance.
Shift Leader
Dunkin' Donuts
Mount Prospect, IL
03.2016 - 06.2020
Implemented efficient workflow processes, improving service speed during peak hours.
Trained new employees and delegated daily tasks and responsibilities.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Enforced company policies and regulations with employees.