Felicity Hegarty
Aurora
Summary
Dedicated and motivated individual transitioning into healthcare, with a strong work ethic and experience in fast-paced, customer-focused environments. Currently pursuing Certified Nursing Assistant (CNA) certification, expected in October. Known for excellent communication, attention to detail, and ability to work collaboratively in team settings. Eager to apply a diverse background and compassionate nature to provide quality patient care and support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CSR
Naperville Animal Hospital
11.2024 - 08.2025
- Answered phone calls and responded to inquiries regarding services, treatments, and pet care.
- Maintained accurate patient records, including medical histories and billing information.
- Coordinated with veterinary technicians and doctors to ensure seamless communication and patient care.
Cashier
Mercedes of Naperville
03.2024 - 12.2024
- Processed customer payments accurately and efficiently for vehicle purchases, services, and parts.
- Handled confidential customer information with discretion and professionalism.
- Worked effectively with customers, vendors, and employees while handling multiple tasks simultaneously.
Cashier
BMW
03.2023 - 03.2024
- Maintained a clean and organized checkout area to enhance customer experience.
- Reconciled daily cash receipts and prepared bank deposits to maintain financial integrity.
- Participated in monthly audits to ensure compliance with financial regulations and dealership standards.
Education
AA Degree -
College of Dupage
Glen Ellyn, ILCNA cert. - undefined
College of Dupage
Glen Ellyn, ILSkills
- CPR Cert
- Writing Case Reports
- Maintaining Standards
- Educating Consumers
- Front Desk Management
- Leadership communications
- Dealertrack Programming
- Running Reports
Certification
- CNA Certificate
- CPR
Timeline
CSR
Naperville Animal Hospital
11.2024 - 08.2025
Cashier
Mercedes of Naperville
03.2024 - 12.2024
Cashier
BMW
03.2023 - 03.2024
CNA cert. - undefined
College of Dupage
AA Degree -
College of Dupage
Military Status
Veteran; United States Air Force
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