Felicia Taylor
Chicago
Summary
Experienced AR specialist with a strong background in supporting accounts receivables, billing and collection teams, cash applications, and reconciliations. Utilized data analysis to gain valuable insights and improve company processes. Collaborated with realtors, escrow officers, legal counsels, and major insurance companies through Notary Public credentials. Also, dedicated HR Generalist ensuring employee success and job retention by staying up to date with labor laws and regulations while maintaining a compassionate approach.
Overview
10
10
years of professional experience
Work History
HR Generalist
Kate's Detective & Security
10.2023 - 02.2025
- Interviewed applicants to assess knowledge and skills pertaining to the duties of a security officer
- Colleted specimens to conduct drug test for employment onboarding
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Reviewed and screened applicant resumes to identify qualified candidates.
Digital Reporter (Independent Contractor)
ParrotHQ
03.2022 - 05.2024
- Administered Oaths to swear in witnesses
- Officiate civil litigation proceedings to capture witness testimony
- Marked and managed introduced exhibits
- Responsible for taking notes during proceedings and creating log notes of speaker identification keywords
Cash Application Specialist
Brilliant Staffing
02.2023 - 10.2023
- Audited and applied daily cash deposits upon receipt
- Maintained daily cash reconciliation spreadsheets for each lockbox and resolved cash reconciling items
- Utilized available internal and external software tools to maximize productivity while maintaining transaction integrity
AR Specialist
All Star Auto Lights
09.2019 - 02.2023
- Responsible for applying and processing payments of over 100 electronic checks daily, while updating customer accounts with provided W9 forms and resale certificates
- Created journal entries in netsuite, to clarify payment shortages or applied credits that cleared paid invoices
- Prepared weekly data entry reports to senior management teams to identify invoice amount discrepancies and integration errors, to be corrected in NetSuite for account accuracy
- Managed accounting email Inbox in which I delegated customers' requests and any invoice discrepancies for correction to the appropriate department
AR Specialist
Lee Hetch Harrison
07.2017 - 08.2019
- Maintained A/R records; prepared statements, bills and invoices; processed payments; responded to customer inquiries regarding account status; and reconciled expenses to general ledger
- Reduced aged receivables ledgers from $620K to $30K within 30 days, by directly following up with clients weekly to requesting pay status until paid in full
- Revamped A/R procedures and filing systems, created spreadsheets to enhance tracking of payment receivables, followed up on open accounts and conversed with regional managers during collection meeting calls
Billing Coordinator
Greenberg Dental
02.2015 - 07.2017
- A/R duties which allowed me to negotiate payment agreements, draw out payments plans and obtain patient signatures to ensure invoices were paid per terms and conditions are agreed upon
- Submitted claims with supporting documents such as specialty referrals, X-rays and Perio-charting to insurance providers for payment approval
- Processed checks and electronic payments daily upon receipt from insurance providers using remote POS system
Education
B.S. - Business Administration
Colorado Technical University
01.2017
Skills
- Budgeting
- Finance
- Bookkeeping
- Reconciliation
- Negotiation
- Digital Reporting
- MS Excel
- Outlook
- Notary Public
- Loan Signing Agent
- Software
- Oracle
- NetSuite
- SAP
- Salesforce
- Paycor
- SmartCare
- Diversity and inclusion
- Internal communications
- Recruitment and selection
- Background checks
- Recruiting
Timeline
HR Generalist
Kate's Detective & Security
10.2023 - 02.2025
Cash Application Specialist
Brilliant Staffing
02.2023 - 10.2023
Digital Reporter (Independent Contractor)
ParrotHQ
03.2022 - 05.2024
AR Specialist
All Star Auto Lights
09.2019 - 02.2023
AR Specialist
Lee Hetch Harrison
07.2017 - 08.2019
Billing Coordinator
Greenberg Dental
02.2015 - 07.2017
B.S. - Business Administration
Colorado Technical University
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