Felicia Papafio

• Lead and conduct complex Title IX and sexual misconduct investigations involving allegations of sexual abuse and sexual harassment of CPS students.
• Interview child victims, complainants, witnesses, and CPS‑affiliated adults using trauma‑informed and developmentally appropriate investigative techniques.
• Author comprehensive investigative reports analyzing complex factual records, credibility assessments, and investigative findings.
• Assess complaints to determine investigative jurisdiction, scope, and appropriate assignment.
• Coordinate closely with CPS Law Department, Safety and Security, Office of Student Protections and Title IX, and external law enforcement agencies to ensure student safety and service delivery.
• Conduct site visits, collect documentary and physical evidence, and analyze records including video, digital media, and written statements.
• Maintain detailed case files and manage investigative data to ensure accuracy, confidentiality, and timely case completion.

Leadership & Supervisory Functions

• Served as Interim Supervisor for Intake for a six-month period, overseeing initial assessment and triage of sexual misconduct complaints to determine jurisdiction, risk level, and investigative assignment.
• Reviewed and assessed incoming allegations to identify sexual misconduct matters and recommend appropriate investigative action.
• Provided guidance and mentorship to investigative staff on interview strategy, evidence evaluation, and trauma-informed practices.
• Advised investigators on complex witness interviews, credibility issues, and investigative methodology.
• Trained newly hired investigators on trauma-informed interviewing of students, investigative best practices, Title IX requirements, and evidence-gathering techniques.
• Assisted leadership in prioritizing caseloads, monitoring investigative timelines, and ensuring timely resolution of matters.
• Frequently consulted on highly sensitive or high-risk cases requiring advanced judgment and discretion.

• Conducted investigations and developmentally appropriate and legally defensible forensic interviews of children and adolescents alleging sexual and / or physical abuse or other victims of crime utilizing approved interviewing protocol
• Worked collaboratively with Chicago CAC's multidisciplinary team members in an investigation such as, Chicago Police Department, Department of Children and, , Federal Bureau of Investigations, and Cook County State's Attorney's Office
• Facilitated pre/post-interview multidisciplinary case staffing
• Entered forensic interview data into ETO in a timely manner
• Operated recording equipment (onsite)
• Participated in monthly Multidisciplinary Team Case Review Participate in meetings, trainings, and supervision as requested
• Served as an expert witness in court proceedings when necessary by presenting testimony regarding interview findings or providing additional insight into the case at hand.
• Available for on-call emergency forensic interviews and scheduled interviews
• Trained Chicago Public Schools employees on protecting students and report sexual abuse allegations.
• Attended and participated in supervision, peer review, and other professional development activities, such as webinars, education calls and literature review, that are relevant to forensic interviewing
• Interviewed witnesses and persons of interest to gather statements for use in criminal investigations.
• Trained new staff on effective interviewing techniques and child sensitivity.
• Utilized specialized interviewing techniques such as cognitive interviewing methods to elicit more comprehensive responses from individuals being interviewed.

• Supervised, hired, trained, evaluated, and coached multidisciplinary staff in a residential and social services environment.
• Managed staff schedules, workload distribution, performance evaluations, and corrective action.
• Developed and enforced program policies, procedures, and compliance standards.
• Provided leadership in resolving complex client welfare, safety, and operational issues.
• Coordinated with local law enforcement and the FBI on Commercial Sexual Exploitation of Children (CSEC) investigations involving program clients.
• Managed payroll, budgeting, and financial reporting functions.
• Ensured compliance with DCFS regulations and national internal audit requirements.
• Delivered community presentations and trainings on program services and mental health resources.

• Assist low-income families and individuals, including the elderly and disabled, to secure affordable housing and improve living conditions with the goal of an improved quality of life and self-sufficiency
• Completed the ongoing and annual reexaminations interviews for the Housing Choice Voucher Program participants
• Conducted briefings with tenants to explain HUD, and administrative plan guidelines.
• Maintained accurate records and documented families data in company databases.
• Maintained residential tenancy agreements for renewal or termination following program guidelines.
• Verified assets and income for applicants.
• Answered questions and responded to inquiries to deliver high level of service to families

• Oversaw job development, counseling, and case management for up to 30 clients simultaneously.
• Supervised case management team to ensure quality client support.
• Developed training programs for new case managers to enhance skills.
• Monitored compliance with regulatory standards in client services.
• Facilitated life skills and therapeutic groups, including parenting and anger management.
• Implemented crisis intervention plans to support residents effectively.
• Supervised, trained and evaluated Case Managers in the delivery of services to clients.
• Collaborated with social service teams to develop tailored case and service plans.
• Gathered and analyzed comprehensive reports on services provided to residents.
• Acted as a resource for medical referrals and ancillary service provider contacts.
• Received promotion within six months due to exceptional performance and dedication.