Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Loving

Chicago Ridge

Summary

Dynamic and detail-oriented professional with extensive experience at Premier Psychiatry, excelling in customer relations and claims processing. Proven ability to enhance efficiency through meticulous data entry and strong organizational skills, achieving timely resolutions and boosting client satisfaction. Adept at managing complex insurance claims while maintaining high accuracy and effective communication.

Experienced with managing billing cycles and maintaining financial accuracy. Utilizes billing software to streamline processes and resolve discrepancies. Knowledge of financial regulations and compliance ensures accurate and timely billing operations.

Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.

Overview

2026
2026
years of professional experience

Work History

Receptionist

Premier Psychiatry
02.2025 - Current
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
  • Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.
  • Upheld a high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.
  • Facilitated smooth transitions between departments during claim handoff processes to ensure seamless coordination among internal teams for prompt resolution times.
  • Developed a strong knowledge of various insurance products to provide comprehensive guidance during the claims process for diverse clientele.
  • Improved claims processing efficiency by meticulously reviewing and validating each claim for accuracy and completeness.

Insurance Claims Specialist

Centred
2015 - 2016
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
  • Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.
  • Upheld a high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.
  • Facilitated smooth transitions between departments during claim handoff processes to ensure seamless coordination among internal teams for prompt resolution times.
  • Developed a strong knowledge of various insurance products to provide comprehensive guidance during the claims process for diverse clientele.
  • Improved claims processing efficiency by meticulously reviewing and validating each claim for accuracy and completeness.

Billing and Coding Associate

Gokhale Mdsc
2014 - 2025
  • Implemented new software systems to optimize workflow, enhancing productivity within the department.
  • Played a key role in achieving department goals related to claims submission, collections, and overall financial performance by consistently meeting or exceeding individual targets for accuracy and productivity.
  • Developed and maintained positive relationships with insurance companies, facilitating effective communication and timely reimbursements.
  • Enhanced revenue recovery with diligent follow-up on denied or underpaid claims.
  • Educated patients about their financial responsibilities, promoting a better understanding of the billing process.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Responded to customer concerns and questions on daily basis.
  • Handled account payments and provided information regarding outstanding balances.
  • Collaborated with customers to resolve disputes.
  • Maintained accurate records of customer payments.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.

Salon Asistant

Salon J Design
2006 - 2016
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
  • Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.
  • Massaged clients' scalp during shampoos.
  • Provided assistance to stylists when needed.
  • Shampooed and conditioned patron's hair and scalp to clean and remove excess oil.

Education

Alan B Shepard
Palos Heights, IL
2009

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Office administration
  • Multi-line telephone operation
  • Calendar management
  • Typing speed
  • Basic accounting

Timeline

Receptionist

Premier Psychiatry
02.2025 - Current

Insurance Claims Specialist

Centred
2015 - 2016

Billing and Coding Associate

Gokhale Mdsc
2014 - 2025

Salon Asistant

Salon J Design
2006 - 2016

Alan B Shepard

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Felicia Loving