Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Lee

Chicago

Summary

Dynamic Assistant Manager with a proven track record at Spirit Halloween Store, enhancing customer experience and reducing cash discrepancies. Skilled in money handling and team leadership, I excel in fostering positive work environments and driving revenue growth. Demonstrated ability to improve operational efficiency and customer satisfaction, with a focus on problem-solving and time management.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Spirit Halloween Store
08.2023 - 11.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Night Assistant

QuikTrip
11.2021 - 06.2023


  • Contributed to revenue growth by upselling upgrades or additional services when appropriate during nighttime interactions with guests.
  • Facilitated smooth transitions between shifts by providing detailed shift reports and ensuring all tasks were completed
  • Complied with company policies and safety regulations, ensuring that the night shift team adhered to established guidelines and procedures.

Book Seller

Books-A-Million
05.2021 - 11.2021
  • Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
  • Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
  • Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
  • Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
  • Provided exceptional customer service through active listening, addressing concerns promptly and professionally.
  • Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.

Education

Hamilton High
Milwaukee, WI

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Problem-solving

Timeline

Assistant Manager

Spirit Halloween Store
08.2023 - 11.2023

Night Assistant

QuikTrip
11.2021 - 06.2023

Book Seller

Books-A-Million
05.2021 - 11.2021

Hamilton High

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Felicia Lee