Felicia Houston
Joliet
Summary
Client-Focused Counseling Knowledge of DSM-5, and ASAM criteria for screening and assessment for client placement based on intellectual abilities. ancillary service needs and refer clients to agencies as appropriate to ensure intellectual growth. Use a combination of one-on-one and group services to effectively manage the caseload of clients as assigned. Provide necessary crisis intervention services as needed.
Overview
18
18
years of professional experience
Work History
QIDP
Help at Home
Joliet
11.2020 - Current
- Actively participates in the person-centered planning process.
- Including development and implementation of person-centered plans (PCP) and Individual support plan (ISP).
- Regularly monitor the implementation of the PCP and ISP.
- Complete monthly outcome report and provide to the case manager.
- Document specific QIDP activities provided to the consumer.
- Provide supervision and training to Direct care staff regarding the implementation of the PCP ISP and teaching strategies.
- Design and implement support and teaching strategies targeted at assisting consumers with reaching their outcomes as outlined in the consumer’s ISP.
Diversion coordinator
Catholic Charities Diocese of Joliet
09.2023 - 02.2025
- Meet individuals at the front door and assess the needs to see if sending a person to a willing family member/friend would be a better fit than living in the shelter.
- I would purchase trains ticket, plane ticket, or offer fuel cards to help with transportation to help with travel.
- I would also provide food, hygiene and clothing to help hopefully avoid the trauma of living in a homeless shelter.
Program Management/Program Director
Illinois Mentor Community Service
10.2021 - 05.2023
- Company Overview: part of acquisition from Help at Home
- Oversees implementation of human resources practices including recruitment, retention, training, scheduling, processing, record keeping, and management of program employees.
- Recruitment and Hiring: participates in the recruitment and interviewing of all staff, Hires direct staff member.
- Meeting and Training: Organizes and implements onsite orientation and training for assigned programs.
- Employee scheduling: Design and monitor schedules to ensure that all shifts are covered.
- Coaching, Discipline and termination: coaches’ employees, correcting or directing employee behavior where required.
- Program Planning Acts as QIDP, writes and approves individual program plans.
- Records: Periodically audits individual records and other program documentation for accuracy and completion.
- Compliance: Oversees licensing compliance for program services and supports.
- Billing and Utilization: Oversees census, attendance information or other required documentation to assure accurate billing.
- Part of acquisition from Help at Home
Counselor/Dui Service
Traffic School of Behavior Change
Joliet
06.2015 - 03.2019
DUI-Service Provider
Guiding Light Counseling
Bolingbrook
02.2012 - 06.2015
Intervention Specialist
Guiding Light Counseling
Bolingbrook
06.2013 - 01.2014
- Assessed intellectual functioning to create treatment plans based on ability.
- Also work with autistic individuals to enhance independence of daily living.
- Ability to work with teachers and administrative personnel in identifying high risk situations.
- Provide support to students in a classroom environment.
- Performs individual and group crisis intervention with students to correct personal emotional, or social problems related to the educational and social progress.
- Consult and collaborates with school personnel and social agency personnel in gathering and relating information as a means to resolve current or foreseeable issues.
- Serves as a liaison between home, school, and social agencies when considerable follow up is necessary to resolve issues that may arise.
- Assist students directly toward adjustment or readjustment back to their home school, and or CILA home and provides coverage when needed for the alternative learning site.
- Also responsible for the career development lab, for students who are in the process of graduating, and preparing with college prep, military information, financial aid and other services as available, or requested.
Counselor II
Guiding Light Counseling
Woodridge
03.2013 - 07.2013
Counselor I - Life Works Interventions
GEO Group
Joliet
08.2010 - 12.2012
Counselor /Case Manager
T.A.S.C.
Sheridan
03.2008 - 08.2010
- Company Overview: Sheridan Correctional Center
- Obtain information from patients/clients, and other prevalent entities.
- Performs individual and group crisis intervention with clients to correct personal emotional, or social problems related to the educational and social progress.
- Facilitates substance groups, psycho- group.
- Interact with the judicial systems regarding updated information, and report how clients transition to the CILA group home will be implemented.
- Conducts assessments, prepares summary and makes recommendations regarding treatment/habilitation, communicates client's information to Mental health team.
- Knowledgeable on DSM-5, and ASAM Criteria.
- Computer literate, along with verbal and written skills.
- Conduct written and oral communication to client and team members which consists of risk education, angry management, domestic violence, substance abuse treatment, mental health and after care services.
- Also refers to community service, psychical health needs, housing, and career development.
- Ability to analyze programs and operations and make recommendations toward method and policy determinations.
- Sheridan Correctional Center
Counselor
West Care
Sheridan
09.2007 - 03.2008
- Company Overview: Sheridan Correctional Center
- Sheridan Correctional Center
Case manager
Centene
- Company Overview: Populous Agency
- Contacting members to assist in educating on the benefits afforded to members that are being underused.
- Contacting members and assisting with finding PCP and other services a member may be having a difficult time achieving mostly due to the areas they currently live in or lack of transportation.
- Also helping with other resources to help alleviate the stressors that could cause further physical conditions.
- Populous Agency
Counselor II
Abraxas Youth and family Services
Woodridge
- Company Overview: GEO Group
- Obtain information from patients/clients, and other prevalent entities.
- Performs individual and group crisis intervention with clients to correct personal emotional, or social problems related to the educational and social progress.
- Assess intellectual functioning to create treatment plans based on ability.
- Also work with autistic individuals to enhance independence of daily living.
- Ability to work with teachers and administrative personnel in identifying high risk situations.
- Facilitate one on one and family therapy with client, family and therapist to ensure a possible transition into CILA/Group home that is a fit for the clients’ needs.
- Actively participates in the per centered planning process, including development and implementation of person-centered plans, and the individual support plan.
- GEO Group
Education
QIDP Certified - Qualified Intellectual Disabilities Professional
07.2025
Master’s degree in health science - Addictions Studies in Health Science
Governor State University
University Park, IL05.2015
Bachelor’s degree in arts - Interdisciplinary Studies
Governor State University
University Park, IL05.2012
Associate’s degree in applied science - Applied Science/Management
Joliet Junior College
Joliet, IL01.2006
Skills
- Case Management
- Customer Service
- Documentation
- Filing
- Organizational Skills
- Microsoft Excel
- Outlook
- Time Management
Timeline
Diversion coordinator
Catholic Charities Diocese of Joliet
09.2023 - 02.2025
Program Management/Program Director
Illinois Mentor Community Service
10.2021 - 05.2023
QIDP
Help at Home
11.2020 - Current
Counselor/Dui Service
Traffic School of Behavior Change
06.2015 - 03.2019
Intervention Specialist
Guiding Light Counseling
06.2013 - 01.2014
Counselor II
Guiding Light Counseling
03.2013 - 07.2013
DUI-Service Provider
Guiding Light Counseling
02.2012 - 06.2015
Counselor I - Life Works Interventions
GEO Group
08.2010 - 12.2012
Counselor /Case Manager
T.A.S.C.
03.2008 - 08.2010
Counselor
West Care
09.2007 - 03.2008
Case manager
Centene
Counselor II
Abraxas Youth and family Services
QIDP Certified - Qualified Intellectual Disabilities Professional
Master’s degree in health science - Addictions Studies in Health Science
Governor State University
Bachelor’s degree in arts - Interdisciplinary Studies
Governor State University
Associate’s degree in applied science - Applied Science/Management
Joliet Junior College
Similar Profiles
Jaime TubbsJaime Tubbs
PCA at Help at HomePCA at Help at Home
Alyssia JacksonAlyssia Jackson
Caregiver, Special Needs at Help at HomeCaregiver, Special Needs at Help at Home
Ava SloneAva Slone
Home Health Aide at Help at HomeHome Health Aide at Help at Home
Shaquanda HobbsShaquanda Hobbs
Home Health Aide at Help At HomeHome Health Aide at Help At Home
Soila ContrerasSoila Contreras
Registration/Front Desk Receptionist at International Dental Joliet/Dynasty Dental PLLCRegistration/Front Desk Receptionist at International Dental Joliet/Dynasty Dental PLLC