Felicia Graham
Chicago
Summary
Detail-oriented Veterinary Technician with over four years of experience in animal care and emergency response. Proven ability to manage inventory, educate pet owners, and coordinate team efforts to ensure exceptional patient care and operational efficiency.
Overview
16
16
years of professional experience
Work History
Veterinary Technician
Scout Veterinary Urgent Care
Chicago
10.2025 - Current
- Assisted veterinarians during examinations and surgical procedures.
- Monitored animal vital signs and recorded health data accurately.
- Prepared and administered medications as directed by veterinary staff.
- Educated pet owners on proper care and nutrition for their animals.
- Provided compassionate support to animals during treatments and recovery.
- Maintained cleanliness and organization of examination rooms and equipment.
- Managed inventory of medical supplies and ensured timely restocking.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Dispensed prescription medications upon request from veterinarians.
- Assisted with euthanasia when necessary according to veterinarian instructions.
Inventory Lead
Scout Veterinary Urgent Care
Chicago
09.2025 - Current
- Monitor and regulate CUBEX and Regulatory Management
- Collaborate and manage Monthly & Quarterly Inventory Counts.
- Lead and manage daily inventory operations, including receiving, stocking, transfers, and cycle counts.
- Ensure inventory accuracy through regular audits, reconciliations, and variance resolution.
- Monitor stock levels and coordinate replenishment to prevent shortages or overstock.
- Maintain organized storage areas and enforce inventory control procedures.
- Train and guide team members on inventory processes and best practices.
- Investigate and report inventory discrepancies, shrinkage, or damages.
- Use inventory management systems to track, analyze, and report data.
- Collaborate with leadership to improve inventory workflows and efficiency.
- Support physical inventories and year-end counts as required.
Emergency Supervisor
MedVet Chicago Emergency and Specialty
Chicago
06.2020 - 09.2024
- Developed training materials for staff on emergency protocols and procedures.
- Managed communication between emergency teams and veterinary specialists.
- Assessed risks and prioritized resources during critical incidents.
- Organized drills to simulate emergency scenarios and enhance team readiness.
- Facilitated post-incident debriefs to identify improvements in emergency processes.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Emergency Coordinator and Technician
MedVet Chicago Emergency and Specialty
Chicago
08.2018 - 06.2020
- Plan, organize, and assist the Emergency doctor with incoming patients and prioritize based on assessment
- Manage cases by obtaining patient histories, writing medical records, preparing invoices and estimates, preparing patient treatment sheets, writing patient discharges.
- Provide client education including, but not limited to: home care instructions, medications (indications,
adverse reactions) and general wellness updates on hospitalized patients. - Record and deliver organized rounds, discuss cases and gather additional information as necessary.
- Partner with patient care team regarding treatment plans, client communication and nursing care concern.
Sample Management Technician
IDEXX Laboratories
Elmhurst
08.2016 - 03.2017
- Responsible for receiving and preparing specimens for laboratory testing, including slide preparation and other testing formats. Ensures accurate documentation and timely distribution to specialty laboratory areas. May be cross-trained in basic Laboratory Technician functions involving less complex tests. Supports laboratory operations through inventory control, record maintenance, cleaning, clerical duties, and shipping, receiving, and mail distribution.
Animal Care Technician
Charles River Laboratories
Chicago
10.2015 - 06.2016
- Responsible for performing operational administrative and technical tasks to provide comprehensive care
for all species of laboratory animals at the site which include, rats and mice. - Performing daily health observations, feeding/watering, sanitizing primary and secondary enclosures,
environmental enrichment, administration of prescribe treatments, handling and restraint and related task.
As well as serving as a primary technician and performing technical duties. - Handled daily care and feeding of laboratory animals to ensure well-being.
Family Resource Specialist
Illinois Action For Children
Chicago
10.2014 - 09.2015
- Addressing the needs of parents and child care providers about the CCAP program.
- Determining parent and provider eligibility by reviewing applications, entering data, and authorizing child care payments.
- Provided parents and providers with clear, professional guidance on Child Care Assistance Program operations, policies, and procedures via phone.
Enrollment Coordinator
American Intercontinental Uinversity
Schaumburg
04.2014 - 07.2014
- Efficiently addressing admission advisor requirements through email in under five minutes.
- Coordinated student enrollment processes and maintained accurate records.
- Communicated enrollment policies and procedures to students and staff effectively.
Data Researcher
Tuskegee University Kellogg Hotel And Conference Center
Tuskegee
06.2010 - 05.2013
- Conducted data analysis using statistical tools and techniques.
- Set up tables, charts, and graphs for Supervisor business presentations
- Analyzed large datasets to identify trends and patterns.
- Assisted in preparing project documents including proposals, presentations, user manuals.
- Scheduled and worked with each incoming Freshman class.
- Created graphs and charts detailing data analysis results.
Education
Bachelor of Science - Animal Science
Tuskegee University
Tuskegee, AL05-2013
Skills
- Animal care
- Medical record keeping
- Veterinary diagnostics
- Inventory control
- Customer service
- Team coordination
- Problem solving
- Effective communication
- Time management
- Veterinary medicine
- Client relationship management
- Customer issue resolution
- Organizational skills
- Attention to detail
- Service recommendations
- Follow-up skills
- Customer support
Timeline
Veterinary Technician
Scout Veterinary Urgent Care
10.2025 - Current
Inventory Lead
Scout Veterinary Urgent Care
09.2025 - Current
Emergency Supervisor
MedVet Chicago Emergency and Specialty
06.2020 - 09.2024
Emergency Coordinator and Technician
MedVet Chicago Emergency and Specialty
08.2018 - 06.2020
Sample Management Technician
IDEXX Laboratories
08.2016 - 03.2017
Animal Care Technician
Charles River Laboratories
10.2015 - 06.2016
Family Resource Specialist
Illinois Action For Children
10.2014 - 09.2015
Enrollment Coordinator
American Intercontinental Uinversity
04.2014 - 07.2014
Data Researcher
Tuskegee University Kellogg Hotel And Conference Center
06.2010 - 05.2013
Bachelor of Science - Animal Science
Tuskegee University