Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Felicia Cadena

Chicago Heights,IL

Summary

Skilled systems professional with strong expertise in streamlining processes and optimizing workflows. Proven ability to collaborate effectively with teams to deliver impactful results while adapting to changing needs. Expertise in data analysis, process improvement, and system integration, combined with proactive approach to problem-solving and strong work ethic.

Overview

15
15
years of professional experience
2
2
Certifications

Work History

Process Assistant

Amazon Distribution
Matteson, Illinois
08.2017 - Current
  • Meet daily quotas to ensure deadlines are achieved.
  • Process damaged items out of inventory using multiple computerized applications; Microsoft word, PowerPoint, Spreadsheets.
  • Audit 100's of item's that come to department area daily
  • Quickly and efficiently assist with problems that associates regularly encounter with inventory, to ensure company standards and personal rates are met.
  • Use excel to track product defects effectively and in a timely manner.
  • Communicate and brainstorm with other supervisors and mangers to fix barriers associates may have while working in there direct role and put them to an end.
  • Comply with all OSHA and safety standards.
  • Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.

Customer Service Lead

Sam's Club
Matteson, IL
10.2010 - 08.2017
  • Managed front desk operations, greeting members and addressing costumer inquiries with professionalism and courtesy.
  • Provide administrative support to the staff, handling correspondence and document organization,data entry, and generating reports.
  • Answering and directing phone calls;resolving issues and concerns with members.
  • Provided training to all new incoming front desk associates.
  • Process online orders, special orders, returns, purchases, credit card payments, etc.
  • Educating members on the different types of memberships the company offers;Meet weekly goal of up-selling plus memberships along with Credit cards.

Education

Health Care Administration

Prairie State College
Chicago Heights, IL

Skills

  • Experienced in Excel, Outlook, PowerPoint, and Word

  • Effective communication and interpersonal skills

  • Active listening and empathy

  • Time management and prioritization

Certification

Clinical Medical Assistant Certificate

Timeline

Process Assistant

Amazon Distribution
08.2017 - Current

Customer Service Lead

Sam's Club
10.2010 - 08.2017

Health Care Administration

Prairie State College

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Felicia Cadena