Fawn Lessen
Minonk
Summary
Dynamic Direct Support Manager with a proven track record at Mosaic, excelling in staff development and compliance monitoring. Leveraged strong decision-making and relationship-building skills to enhance service delivery, resulting in improved client outcomes and increased staff retention through comprehensive training programs. Committed to fostering a collaborative and high-performing team environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Direct Support Manager
Mosaic
08.2023 - Current
- Facilitated staff professional growth by providing ongoing training opportunities, constructive feedback, and career advancement resources.
- Aided in crisis intervention situations by utilizing de-escalation techniques and following established protocols to ensure safety for all parties involved.
- Improved client living environments through regular facility inspections, maintenance coordination, and adherence to health codes standards.
- Elevated staff performance by conducting regular evaluations, offering constructive feedback, and facilitating goal-setting exercises.
- Collaborated with interdisciplinary teams to ensure comprehensive care and support services for clients.
- Developed data-driven strategies to monitor progress, evaluate program effectiveness, and adapt support plans as needed.
- Ensured regulatory compliance by staying informed of industry standards, maintaining accurate documentation, and conducting regular audits.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Direct Support Supervisor
Mosaic
04.2023 - 08.2023
- Provide supervision to staff, including hiring, coaching, evaluating, and scheduling staff, while staying within an operational budget.
- Mange program operations, including coordinating appointments, activities, and overseeing the accounting and finances of a person served.
- Maintain accurate electronic documentation, including records of activities and developmental progress of people served.
- Coordinate and facilitate monthly staff meetings to ensure that staff received updated information related to the organization and the people served.
- Implement behavior plans and strategies. Intervene when aggressive and/or inappropriate behavior occurs.
- Work with Support Services Tea, SST as needed to ensure staff are properly trained and properly implementing behavioral strategies that are put in place.
Billing/AR Analyst
Mosaic
11.2021 - 04.2023
- Submitted billing of services to the state for payment.
- Ensured accuracy of all billing information before submitting for payment.
- Reduced delinquent accounts by consistently following up on past-due invoices and establishing payment plans with clients.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Entered figures using 10-key calculator to compute data quickly.
Independent Contract Program Supervisor
Mosaic
07.2018 - 09.2021
- Oversee the quality of services provided by independent contractors to individuals served by regular visits to the home environment. Ensure compliance with state rules, regulations, and Mosaic requirements.
- Cultivate, build, and maintain positive relationships with independent contractors, family members, and other stake holders through regular effective communication and support.
- Recruiting of new contractors to ensure that enough qualified providers are consistently available to provide support services.
- Ensuring that service plans, assessments, program plans, and goals are met. Assist the independent contractor as appropriate in developing and implementing the service plan and monitor the progress to ensure proper documentation.
- Review information from medical visits of individual served, providing follow-up and monitoring of medication administration for accuracy.
- Review individual finances and billing to ensure accuracy and proper documentation. Approve spend down when necessary.
Health Services Associates
Mosaic
07.2017 - 07.2018
- Schedule medical appointments for individuals served, notify appropriate personnel, and log such appointments on department calendar.
- Initiate the completion of required medical forms to document appointments and provide a copy of this documentation to the appropriate personnel.
- Maintain the inventory of medical and nursing forms, orders, and supplies as necessary.
- File medical documentation for individuals served in secondary chart.
- Type medical assessments of individuals served and perform all data entry functions.
- Provide updated medical information to supervisor or nurses prior to annual staffing for individuals served and perform all data entry functions.
- Maintain a log of all medications used at each home.
- Generate reports or documentation as requested
DSP/Respite Care Worker
Mosaic
05.2016 - 07.2017
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Direct Support Supervisor
Mosaic
08.2011 - 05.2017
- Provide supervision to staff, including hiring, coaching, evaluating, and scheduling staff, while staying within an operational budget.
- Mange program operations, including coordinating appointments, activities, and overseeing the accounting and finances of a person served.
- Maintain accurate electronic documentation, including records of activities and developmental progress of people served.
- Coordinate and facilitate monthly staff meetings to ensure that staff received updated information related to the organization and the people served.
- Implement behavior plans and strategies. Intervene when aggressive and/or inappropriate behavior occurs.
- Work with Support Services Tea, SST as needed to ensure staff are properly trained and properly implementing behavioral strategies that are put in place.
On Call Staff
Mosaic
08.2009 - 08.2011
- Monitor the comfort and safety of people served, while ensuring that the medical, nutritional, and personal care needs are being met.
- Maintain medical, social, and programmatic files by recording each person's progress and electronically documenting other required information.
- Provide training to people served in accordance to the written program plan, covering all aspects of the person's life as assigned and in compliance with company policy and procedure.
Vocational Training Program/ Day Training Program
Futures Unlimited
08.2009 - 08.2011
- Ensuring people supported have the needed supplies to complete that task at hand.
- Ensuring proper training has been provided to ensure the person in support is able to complete the job with or without accommodation.
- Completing and turning in timesheets for persons in service. Ensuring counts for work completed is accurate and submitted correctly for payroll.
- Doing quality control checks on work that has been completed.
- Prepare and carryout class room instruction and activities.
- Provide quality care to the people in service while at the day training program. completing toileting, hygiene, meal time needs, and complete programs as written in their plan.
Supported Living Coordinator
Imagine the Possibilities
01.2008 - 07.2009
- Scheduled and facilitated individuals' individualized program plan meetings.
- Implemented and distributed plans within one month of the meeting.
- Met with consultants as needed and ensured follow through of recommendations.
- Supervised Shift Supervisors and Team Leaders.
- Ensured relevant documentation of meetings and disciplines.
- Summarized program data monthly, making revisions to programs as warranted by progress or lack there of.
Education
High School Diploma -
Central Community High School
De Witt, IA05-1993
Skills
- Ensuring documentation is in compliance of rules and regulations
- Staff development/supervision
- Compliance monitoring
- Training/ mentoring/ coaching of direct reports
- Relationship building/team building
- Decision-making
- Verbal and written communication
- Adaptability and flexibility
- Self motivation/organization/time management abilities
- Schedule management
- Employee performance evaluations/schedules
Certification
- Mandt Instructor, Mandt , 08/2014-08/2016, 5/2019-5/2021, 7/2023-7/2025
- Mission to Action, Mosaic, 10/2014-7/2015
- Investigations training, Mosaic, 07/2018
Timeline
Direct Support Manager
Mosaic
08.2023 - Current
Direct Support Supervisor
Mosaic
04.2023 - 08.2023
Billing/AR Analyst
Mosaic
11.2021 - 04.2023
Independent Contract Program Supervisor
Mosaic
07.2018 - 09.2021
Health Services Associates
Mosaic
07.2017 - 07.2018
DSP/Respite Care Worker
Mosaic
05.2016 - 07.2017
Direct Support Supervisor
Mosaic
08.2011 - 05.2017
On Call Staff
Mosaic
08.2009 - 08.2011
Vocational Training Program/ Day Training Program
Futures Unlimited
08.2009 - 08.2011
Supported Living Coordinator
Imagine the Possibilities
01.2008 - 07.2009
High School Diploma -
Central Community High School
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