Faviola Martinez
Retail Superevisor
Chicago
Summary
Dynamic Area Supervisor with a proven track record at Ross Dress for Less, excelling in team leadership and strategic planning. Enhanced customer satisfaction by 20% through effective staff training and performance management. Skilled in problem-solving and relationship building, fostering a positive work environment and driving employee engagement.
Seasoned Area Supervisor dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over 5 months as an area supervisor and almost 2 years in the field.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Area Supervisor
Ross Dress for Less
05.2024 - Current
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Established clear objectives for each reporting period that aligned with company-wide goals.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Improved team morale and productivity by implementing monthly recognition program for outstanding performance.
- Reduced employee turnover by fostering supportive and inclusive work environment.
- Harmonized efforts of different teams to ensure smooth operations during peak hours and special events.
- Streamlined workflow processes to improve customer wait times and satisfaction.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Community Links Highschool
2400 S Marshall Blvd06.2019
Skills
Team management
Sales tracking
Workforce planning
Task delegation
Project management
Employee performance management
Directing workers
Company policy implementation
Customer engagement
Complaint handling
Timeline
Area Supervisor
Ross Dress for Less
05.2024 - Current
High School Diploma -
Community Links Highschool