Faustino Torres
Minooka
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
Work History
Server
Buffalo Wild Wings
Romeoville
01.2025 - Current
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with customers to gauge satisfaction with meals, rapidly implementing solutions for reported problems
- Inspected identification cards to ensure compliance with age verification prior to alcohol service.
Shift Manager
McDonald's
Pembroke Pines
09.2020 - 08.2025
- Upheld company standards and compliance requirements for operations.
- Inspected work areas regularly for cleanliness and organization standards.
- Enforced safety standards throughout the store including proper use of equipment.
- Provided coaching and guidance to team members when necessary to improve performance.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Server/ Bartender
Olive Garden
Plainfield
12.2023 - 12.2024
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Greeted customers, answered questions and recommended specials to increase profits.
- Informed customers of daily specials and signature menu items.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Server
Sakura Ramen
Pembroke Pines
01.2022 - 11.2023
- Delivered service to guests with efficiency, speed, and courtesy.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Monitored dining room for cleanliness and proper set-up at all times.
- Presented menus and answered questions regarding items.
Education
High School Diploma -
Charles W. Flanagan Highschool
Pembroke Pines, FL06-2020
Skills
- Customer service
- Menu knowledge
- Sales promotion
- Multitasking and prioritization
- Active listening
- POS system operation
- Teamwork and collaboration
- Problem solving
Timeline
Server
Buffalo Wild Wings
01.2025 - Current
Server/ Bartender
Olive Garden
12.2023 - 12.2024
Server
Sakura Ramen
01.2022 - 11.2023
Shift Manager
McDonald's
09.2020 - 08.2025
High School Diploma -
Charles W. Flanagan Highschool
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